Kmart Reservoir

I used to love this 24 hour kmart years ago, was really handy at 2am in the morning when looking for something, now it closes at midnight, this place pretty much has most items of homeware

A big thank you to Maya at the Reservoir Kmart! This attentive and compassionate worker noticed I wasn't well. Maya offered me water and made sure I was okay to continue my shopping trip. Keep being a wonderful human, Maya.

Bigger woman doing bag checking around 430pm Thursday night 6/4 needs to be retrained and definitely not the first and last representative to greet you and farewell you at the door. I was absolutely disgusted by how my family was treated by your staff member. My sister had just had surgery and was doing some light Easter shopping. She cannot lift heavy things and can’t bend so she politely asked your staff member to get a box of Easter eggs for her as they were hard to reach for her. The staff member then grabbed a whole pile of boxes with chocolate eggs and smashed them on the ground ( I’m sure any chocolate in those boxes was deemed unsellable due to the sheer force of the no care throwing of the eggs) it was that bad that even someone leaving the store said to us “she must be having a bad day”. I understand we all have bad days but we cannot represent a brand as an employee and treat customers this way. Please investigate as this is not on. My sister still purchased from your store but still felt really strongly to tell everyone about her experience. If your staff member is not willing to do the bare minimum of customer service please rethink the hiring process.

Congrats to the woman in customer service / lay-by at 4.15pm today (4 Feb 2023) who treated me like dirt for asking if something was in stock. Yes I did check the department beforehand. How about less attitude and maybe offer to actually help.

Thanks so much for yesterday. Yesterday I called up to ask if they could help me as I saved two kittens and one kitten managed to get out of her cat carry cage in my car and managed to get behind my breaks and up inside my dash and interior in my car the guys helped me free the kitten out of my car and despite the kitten scratching them they still wanted to help I can’t thank you enough the kittens doing well and hopefully that’s the last time she will escape lol

My experience was actually positive except for the adopting of American language, like calling Men and Women Runners SNEAKERS " Are we losing our mind ??????"

Majorly Impressed with young staff member Jackson!!I came in the other day and even after he had finished his shift he was more than happy to help me find items that I needed. He was very professional and helpful even when not working. Wonderful knowledge of his work and great customer service!!

3.5 STARS!There was a lot of stock in the kitchen and home area which is what I went in for.The staff were not rude but they also were not friendly.Walking around for 20 mins, I saw the staff but did not hear a single hello"