Godfreys Chatswood

Add a rating or reviewNotes:I would like to highly praise Abhay Kapur at Godfreys Chatswood, for his fantastic help with my Zenith Cordless Handstick Hoover issue today. He was not only very patient and helpful, he totally understood my issue and how to solve it, which he did perfectly well, with clear and concise communication. I believe that Abhay is a great asset as an employee and representative of Godfreys. Many thanks.

I'm writing this review on behalf of my mother. She shared with me her recent experience with your store and I was disgusted to hear of the complete lack of customer care and support provided by your team.She purchased a new vacuum cleaner in-store + a set of bags for delivery. Unfortunately the bags were not included in the delivery. When she called your store, she was informed that even though this wasn't her fault, she would have to come in to the store to collect the missing bags.My mother explained that she is 76yo and is not very well. She does not have a car, so has a 45min commute on public transport to your store.I cannot comprehend how your team was unable to rectify this error and post the missing items. It leaves me speechless.It is no wonder people are turning to online retail. I hope you learn from this mistake and provide future customers with a much improved experience.

Had a minor hiccup with my Hoover Ultra Power and the after sales service provided by Ricky and his team was truly friendly and understanding. Nothing seems to be a problem. Kept me informed on the progress of the repair. Really good.. Keep up the good work Ricky & Co

Mandip was great. We came in with a specific brand in mind, but he demonstrated to us why it wasn't the best for our situation and offered another one in the same price range.When it turned out he didn't have any of that vacuum in stock, he sold us his barely-used demo model at a discount, and even threw in a pack of bags to go with it.

UPDATE:Came back to pick up my vacuum and was served by a helpful and courteous caucasian sales person, I was not overcharged for the tagging/testing and was very pleased with the whole experience as such I have updated my review.It was great not being treated like a nuisance simply because I hadn't purchased a vacuum, though I suppose when one needs to meet certain sales quotas then it's easy to understand how the salesperson would focus primarily on customers who are making a purchase but that doesn't mean other customers should be treated like a bother, otherwise they will not return and will advise others to do the same which hurts the business in the long run, rather you would want happy customers regardless of how much they are buying because they will likely return and tell others of their pleasant experiences, which will most likely help with sales in the long run.[Incredibly rude customer service, came here to get a vacuum tested and tagged as I have done many times before and the white guy was completely dismissing what I was saying trying to say they didn't do that, eventually he realised what I meant and tried to overcharge me for it. Will never be back to this store until these guys learn how to treat customers properly, obviously seemed like he was frustrated at something else and was taking his frustration out on me.]

Very bad service. The staff scolded me and my husband for coming just 30 mins before the closing the time and didn't buy the one that staff recommended us to buy. The next we went an hour early to the ship, the staff shooed us away saying we are closing already. I said the website said it closes at 5 and it's just 3:56. The guy still refused to let me and my daughter in the shop. So poorly managed and very bad mannerisms. We were further humiliated by the guy saying that we didn't buy the one with high price that he recommended.

In May 2021 I took my vacuum cleaner here to be sent away for cleaning. It came back and I took it home and realised nothing had been done. I took it back, and didn't get it back until the end of the year. However, the battery died and the charger went missing, so another non brand charger was supplied. I would have liked my money back for such a horrific experience, but was told it wasn't the store's problem and to take it up with head office. Never again will I buy a vacuum nor a clean service here. I'm disabled and tired of it and there was no compassion for me not having a vacuum whatsoever.

I highly recommend Godfreys in Chatswood. After purchasing a new vacuum cleaner I accidentally left my hand bag in the store. I didn’t realise that it was missing until the Manager Ricky rang me. He assured me the bag was safe and I was able to pick it up the next morning. What a relief! I have no hesitation in recommending this business as honest and trustworthy. Thank you Ricky.

Terrible service. The guys tries to sell you the premium cleaners straight off the bat, does not care what you want or need. Then you take a cheaper" product and it's thanks for coming. I had a fault with adapter and went to the store for a replacement. He says he has no stock and would call me back the next day. 2 weeks later

My daughter needed a vacuum as the one she had didn't remove the dog hair very well, so I decided to purchase her one as a gift. As she lives over 300kms away, I bought it the weekend before at Godfreys Chatswood so I could take it to her the following weekend when I went to visit. Unfortunately the one I bought was exactly the same as she already had so I told her I would return it when I got home the following weekend. This is where I would warn any potential customer to Godfreys to understand their refund policy. AFTER 10 DAYS NO REFUND. When I went to return the never opened box, the sales guy pointed to a printed out piece of paper and declared as it was 3 weeks I could not get a refund, I explained the circumstances and he said 'you can take a photo of the sign' I can't refund you. At this stage not only was his customer service disgraceful and unhelpful, It was pointless. My partner also called the store and asked to speak to the manager, he was told the manager wasn't in and that he would call us back......we are still waiting!! so Godfreys, just so you know my next step is to contact the ACCC and formally lodge a complaint.FYI: This is off the ACCC website regarding refunds.'No refund' signs and expired warranties.It is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales.Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.