Hearth House Midland

The staff at Hearth House were at first very helpful with my phone enquiries and on arrival I was guided through my options very professionally. After making an informed decision, payment and pickup were fast and efficient.The Regency Albany is working a treat. Thanks Paris and staff at Hearth House.

Great customer service, fixed the fan on our wood heater. Would definitely recommend.

We have been trying to contact them for over a week and still no return calls

I was greeted straight away by Paris and helped immediately she was extremely warm, friendly, helpful and knowledgable ,genuinely and intuitively responding to me and my expectations. The process of purchasing a wood heater was enjoyable and informative. The service was top quality not only from Paris but the other staff in the store.

Updated Review -Contacted Hearns early December to advise of issues with lack of air flow etc. to be told the only way this would be rectified prior to the new year would be if the previous review was pulled down - suffice to say I can’t be threatened into removing a review and I will be going to ACCC if I don’t hear from them in January.Don't waste your time supporting this local business. Not only did I have to wait WEEKS after full payment was made to even be communicated with regarding an installation date. The install was an absolute JOKE. Taking 3 weeks to complete, sharp screws left all over the house for my baby to find, mess left everywhere, mismatched vents to which I'm still waiting to be rectified. And to top it all off invading my daughters privacy in her bedroom and entering my property without my permission with no one home at the time to collect items left by Dylan the technician. Hopefully this review might prompt someone to return my calls and to review their service practices.

Thank you Kevin and the team at Hearth House Midland! We went back and forth with you guys trying to find the perfect fit and you have exceeded our expectations! Highly recommend Hearth House Midland, big range of products, fast installation and perfect customer service.

John Hoye at Hearth House Midland was extremely helpful with our enquiries into supply and installation of a gas heater. The advice he gave us was friendly, courteous and honest. The type of service rarely found in this day and age. A very confident and pleasant buying experience.

The team at Hearth House Midland are amazing. Very competitive with pricing with good old fashioned service. The team go above and beyond to help you out. I completed my whole enquiry and purchase via email and pick up was a breeze. Quality product - Heatlie bbq

We had our split system installed by Hearth House Midland recently.The staff are knowledgeable, friendly and approachable. Their communication was fantastic throughout the process.Our aircon looks great (and feels even better!).Thanks very much team.

I bought and picked up a Neo insert wood fire from Kevin and the team today. When his lovely wife realised I had nobody to help me unload at my house in Glen Forrest, Kevin followed me home and gave me a hand to lift it in. 5 star service in my book. Thank you Hearns team.