Optus Footscray

Happy and good service

Trang was super helpful with the whole process. Thanks

Lovely clean and organised store, with polite and helpful staff. Very pleased with my experience, would happily go again. One of the better Optus stores!

Great service! The team clearly explained all the details for me and provided great support.

Staffs was very friendly and helpful. Very appreciated the time and the service when helping me to solve my home internet issue.

Love the new phone . The girl are very friendly and very good services. Help me to set up from a to z. Definitely will come back to footscray store

I’m giving one star just because that’s minimum to input my comments. If there is a negative star rating I’ll for sure go with that. THE WORST customer service experience I have experienced in Australia.I went in , to change my postpaid plan to prepaid plan. The staff named Mr. LONG showcased all the other offers I could take from Optus so that I can get more service and pay more. He never tried to help with my query.At last when I convinced him that I don’t need any extra service and all that I need is to change my postpaid to prepaid , he gave me a customer service phone number and asked me to deal with them.I called the customer service from the store and they told Mr.LONG that he can do that change by himself from in store and they were guiding him to do that as well . But he resisted to do that as well . I was looking at the computer screen. That he was operating . He was refreshing Desktop page when the customer service was guiding him to help me. Either he don’t know how to do his job or he s not willing to do it for some reason.At last I walked out of the OPTUS SHOP FOOTSCRAY after they kept me and my wife waiting there for more than hour and a half in this pandemic situation.Very rude and irresponsible staff.I’m never going to take OPTUS service just because of this.

Very bad. Asked me to come before 5pm but no one was there when I reach 4.30

That was a terrible service, all staff are not honest. Especially manager Trang, give out wrong information, have a bad attitude to customer, I thought they need to come back to school to study how to service customers. I will never come back again:(

Excellent service from the workers here. Have been going here for more than 10 years and would definitely recommend this place for all your phone contract needs!