Sephora @ Doncaster

Unhelpful staff. Looking to do the bare minimum. Was half served by someone and then someone else came who could not really be bothered helping. Not bothered to provide any advice on application tips either. Don’t recommend if you need actual help.

I’m not usually one to leave a review but today a store worker rudely came up to me and ACUSED ME OF STEALING! She said I saw you on the camera loudly in front of everyone I the store. When I had in fact dropped something and put it back on the shelf. When I approached the manager about this she made an excuse and noted the store had a lot of items stolen recently. Appalling behaviour I feel so disrespected. Perhaps have more workers on the floor rather than making up what they see on the cameras.

Found what I was looking for, lost a star because I had to interrupt two staff having a lengthy social chat so someone could check a draw for stock. I normally wouldn’t worry but I was in a hurry.

Great service and lovely staff. After a long day of being in the hospital with my partner, I was dressed in comfortable clothes, most other stores I was looked at a bit funny and sales people were really judgemental. No issues at Sephora, A+ service!

The staff were so lovely, they put products on hold for me to pickup and were super lovely at checkout

Disgusting serviceI have been going to the Doncaster Sephora store since it has opened, and I have been a gold member and I have never had any issues with any of the staff and the service. But there has always been a problem with one of the managers named narelle or norelle. I went in to exchange a tarte concealer I bought the day before because it was faulty. She asked me if I had a receipt and I told her it’s on the system and she looked at me in a weird way like why would I not have the receipt if I bought it the day before, I told her I’m a regular and every time I come in her service is not nice towards me.Narelle was very rude to me and I kindly told her I was feeling uncomfortable and she proceeded to be rude to me and used reverse psychology when she saw other staff member and said exactly the same feelings I told her and she said I’m Making her feel uncomfortable and I’m always rude to her. I have never experienced this customer service anywhere at Sephora. I’m still in total shock , all the other girls are amazing there and the best service was your previous manager Tony, I love going into Sephora but this customer service is not fair especially to a regular customer. I still can’t believe she repeated my words to remove herself from the situation.

why are all you guys keeping everything behind the counter? including the testers... i go to other sephora stores and they have rare beauty, dior etc whatever brands testers out for ppl to try but you guys keep them behind the counter and you have to go up and ask if you can get the product or test it out. but that's almost impossible because most of the workers are having a nice social chat with one another. and also some people dont like being watched 24/7 so i don't like it when i have to ask to test the product i'd rather test it by myself. if it wasn't for sephora selling particular brands that mecca doesn't have and the occasional 20% off then i wouldn't shop here

Had the displeasure of being served by the manager with the curly blonde her, she said her name was fuila but when i checked with staff it was juilia and she lied knowing I would be complaining.I came in already having had a refund approved online and just to bring it in. At first i was told it would be a store credit and then was put onto julia for a money refund. She initially declined my resonable request and when I advised her of my Australian consumer law rights she said not to be aggressive. I never shouted, was very polite and respectful and she never was. I asked how she thought I was being aggressive all things considered and she said it was because I brought up my legal rights. I explained this isn’t aggressive I am just standing up for my legal rights. She eventually processed the refund after making me wait for other customers to be served when I was waiting first because they have 1 till. Julia was unprofessional, disrespectful and very rude. She doesn’t have any appreciation for her job or customers and shouldn’t be a manager who people look up to as she isn’t equipped at performing her job without a bad attitude.