mecwacare Ballan Health and Care Services

Terrible service had a 11am appointment was still waiting at 1140 am absolute joke since this place was turned into a super clinic it’s gone downhill fast and no bulk billing give this placeA wide birth

Unfortunately a terminal patient I look after was told by a GP he was ‘doctor shopping’ and was denied critical scripts for pain relief and left in an abhorrent state, what a horrendous lack of care and empathy

Although the staff are really wonderful, you can't get an appointment. I suffer from a chronic medical condition, have been attending get this clinic for over 25 years and had to resort to going to Bacchus Marsh. Need to do something about this as careplans are going elsewhere.

Don't bother going here. The medical staff are just a drain on you wallet and the tax payer's wallet. You would get more empathy out of a brick wall if you go there expressing mental health concerns. The doctor may suggest talking to a lawyer.. and wanting to charge you for that advice. What a joke!

I've been activly looking for a new doctor and recently moved. As Ballan is my closest practice now I've seen very few doctor's here. The receptionists are so lovely and very accommodating. To a doctor I have seen, doesn't seem to have an answer when I bring up a question and asked me to make a follow up appointment so they can do more research. This happened more than once. I talked to someone new this week (same place) and she had no interest in my mental or physical health. And got laughed at by her. I was so shocked.Honestly worth the extra fuel money to go back to my previous practice. It was really upsetting to be treated like this when it's a doctor's job to listen and help with your health. Not coming back again, waste of my time and money.

Google says open 24hrs, it isn’t in fact open 24hrs. Go to Ballarat instead. Luckily we didn’t have a life threatening event when we drove 20mins to Ballan to be told they’re closed.

Excellent. Great food, caring nurses, caring Hospital. A good place to repair and heal.

Great friendly staff, usually not to long to wait to see a doctor if you've got an appointment.

We waited all day and well past our appointment time with my very sick friend, then the doctor just left to go to the age care centre so we did not ever even get to the doctor. The receptionist made no effort to communicate how sick my friend was to the doctor or that we had waited all day. I firmly believe my friend would have been less than 5minutes with the doctor. The receptionist who we had told what was wrong displayed a completely ignorant and callous attitude towards a very sick patient. We watched as she made no attempt to even highlight us or help us to solve our problem, she just allowed my friend’s condition to deteriorate. She was worse than unhelpful; she effectively mislead us allowing us to waste hours of time when we could have got medical attention much earlier. We left and drove to Bacchus Marsh hospital where the care and attention was outstanding.

I've been seeing a doctor from this centre for 5 years with a work cover claim and just got asked to go see another doctor because work cover seems to hard to deal with for the doctors and reception desk. Very disappointed in the lack of knowledge and professionalism shown by the whole clinic.