Moss Vale War Memorial Aquatic Centre

Staff are friendly and the facility is well maintained. I’d prefer some more equipment and maybe an update with some of the machines but I’m also from a big city & know that it’s not always possible to do this affordable.

Me and my mate went and they wouldn't let us in cause my mate was 13 he was turning 14 the next day.

I would like to know where I can complain about a member at the front desk. I went into join one day as I was advised by my doctor that I needed to exercise. A person on the front desk said I need a Doctors letter, I went back a couple of weeks later with a doctors letter, I was then asked how often was I planning to go, I said I am not sure, she said well you are wasting your money if you only come once or twice a week. I don't for the life of me know what it had to do with her how often I went if I paid my money. That was about two months ago and now I am to scared to go back. I was wanting to go there so I could also use the pool. Can I put a complaint about her to the Council?

Friendly helpful staff great Gym facilities and pool, classes offered are excellent and Michelle & Sean are great trainers.friendly atmosphere & well maintained facility

Been coming here for years and never seen it run so badly. The centre has had a bit of upgrade but staff downgrade

Great for the kids, and if you want a work out you can cool off with a swim.

The facility is clean and are very well maintained, however planing and communications are very poor. 2 current examples of this are :1. The pool has been closed for at least the last 3 days and this is not advised on the centre or council website as far as i can see with the result that people show up and are turned away - very poor communication.2. The pilates classes are almost always booked out with a waiting list and are likely the most popular class. Despite this on a number of occasions in the last 2 weeks the classes have been moved without notice , from the dedicated room to the general gym area for “maintenance reasons” .This is not at all suitable for a pilates class of 20 people and possibly unsafe as well. As all classes are booked in advance , people in the class could very easily be advised via email or txt. There is also no reason why the maintenance could not be scheduled when the room is not in use, or lightly used(fairly simple as few people attend the virtual classes which occupy most of the time).No apology or acknowledgment of options from Centre management when questioned on the above. Not really good enough.

Fabulous facility, great helpful service. Scrupulously clean and well run.

Staff are great and very helpfull. Facilities are very clean , best I've been to in many years and the heated pool is great..