Innovate Energy

Highly recommend the team at Innovate Energy. They recently completed a residential solar panel installation and were fantastic. Highly professional, arrived on time and minimal disruption. If you are after quality and value look no further!

Fantastic, professional service from a great team of guys. Site was left spotless, installation was first class from woe to go.Thanks Innovate!Brent Gerdes

Been waiting for my quote for over 3 weeks now. I called up and gave my name, phone number and email and was supposed to receive a quote or call back. Didn't receive either. I won't be bothering with this business anymore. A friend of mine received a quote from them that she showed me, and my god the amount of money they are charging people is robbery! Charging extra for double story and because she had a tile roof! Absolute robbery!

Very disappointed with the installation and aftersales service, no return phone calls from the owner after several attempts and requests to resolve my complaint. I found this company to be dishonest and misleading for what I was sold and purchased. I do not recommend Innovate Energy Nowra nor would I use them again. My complaint is still not resolved!** Additional response to the supplier **- The installation was poor due to the fact that I found metal filings and wire strands all over my boat and driveway, wire off-cuts in my gutters, broken roof tiles and furniture not returned to original. This was advised by phone on 19/9/2022- The contract signed by myself did not include what I have found out since installation and in my opinion kept from me. I was quoted and sold a 8.19kW solar system to my house which also has a 5.00kW system fitted. I was never told or was it mentioned by Tyson that my electric hot water system on a controlled load meter would never be heated using solar power and I would still get a bill for hot water.I had to supply my previous electricity bill and photos of my meter box so this information was relevant to quoting and advising on my solar system and the excellent benefits I would receive which were misleading.- After 1 month I contacted Innovate Energy Nowra due to noticing a charge on my electricity app during the night. I was contacted by James, operations manager who informed me that it was due to my electric hot water system. My complaint is that why would I request the largest solar system adequate for roof area and usage if it does not suit or is fit for purpose and pay $9,700 and still receive an electricity bill of approx. $450 per quarter.You are energy experts and I wasn't disclosed this information when sold to me, therefore dishonest.- After 3 additional telephone calls to Brittany requesting the owner to call me back, NO PHONE CALLS FROM EITHER OWNER OR JAMES WERE RECEIVED. Only response was from James via EMAIL with only costly solutions. The last email from James was as per their response but with no timer fitted and therefore a waste of time if heating consumed outside solar generating hours and again misleading.- NSW Fair Trading were contacted and have responded with a reference number. I have been advised there is approximately a 10 week wait (logged 22/11/2022) and as of today my claim is still current.- Once again, no telephone call from Innovate Energy Nowra to try and resolve this and yet they write this poor little excuse.

I would highly recommend Innovate Energy for both Solar and Electrical work. We recently had Solar connected and new wiring to our new spa.The team offered quotes quickly and locked in both jobs very quickly, ensuring we were connected well before Christmas.The team was so professional and polite, constantly updating us on where the job was up to. The detail in which Eddie the electrician went to, to ensure a tidy job was second to none.We would recommend this team to anyone.

I used Innovate Energy for solar panel installation. Their quote is the cheapest for the quality of the panel I am after. The installers were on-time and professional.Their customer service is exceptional. I had an issue with changing the meter and estimate" billing with my previous energy company and Aleisha was very helpful in helping sort it out. She's gone beyond what's required to assist me."

Couldn't be happier. The 2 young men who installed our air con were so polite & obliging and are great ambassadors for your company. Highly recommend

Innovate Energy installed solar panels and were very professional and did a great job. Highly recommend this company

The team from Innovate were amazing.They were extremely courteous, and polite throughout the entire process, they even took their shoes off to come into the house.I would definitely seeke their services again if and when they are needed.

Excellent customer service from the first contact I made, the many many questions I asked to the top notch installation by the technicians. Could not fault. Loving my 10kw solar install.