Back to Balance

Cancelled my appointment without notifying-My partner and I had been seeing a practitioner there and we wanted to try someone else. I called up to ask whether this would be classified as a new appt for not. They said since ive been seeing someone there i could see any other practioner and it would be considered as a 15min appt (not 30min initial consult). I booked my partner in few weeks in advance. On the day he turned up and they told him it was cancelled. They said he needed to be booked for 30min since he had never seen the practitioner before. We were furious. 2.5 hrs prior to the appt they left me one missed call. No voice msg. The staff should have more training as they gave me the wrong info. The receptionist which i called to make the complaint was rude and only let me speak after she did. She also lied and said she tried to call a few times when it was once 2.5 hrs before the appt. Im sure they can check the dialed numbers- her claim was false. Even claiming she 'tried' is not good enough as we were never informed. Its not okay to wait for the client to show up then turn them away. The receptionist said shes new but you dont need to be in a role for a long time to know basic manners. I think they did suggest we could see someone else who was free for 30min, but we booked a specific practitioner for a reason. Horrible. They told me they would call back. Havent heard from them and not interested in returning. Extremely poor customer service.

Joseph is the best Physio! He is fantastic at his job , very polite and understanding. I highly recommend him. The staff at Back to Balance are also lovely :)

Excellent service, very skilled staff. Would recommend highly anybody needing physio massage to see Ash. Unbelievable changes to my life and feeling so much better!.

Turned up for my infant daughter’s appointment which I had waited weeks for, to arrive to a full waiting room and be told that the Dr was at least an hour behind. I had travelled half an hour and waiting an hour with an infant is not acceptable, especially in COVID times when the waiting room was fairly full. Surely you would be calling your patients and giving them a heads up that the Dr was running late and to come in at a later time, especially when you are a business in an LGA of concern you do not want people hanging around your waiting room.Really not good enough standards and organisation.

I only received a massage today but I am absolutely amazed at the quality of service. It's so important a place is both professional and effective at what they do and these people are indeed both. Very very happy.

Sheila was amazing. I'll be back

I have been visiting this practice for a few years now and they are professional and friendly. I see Sheila and she is very knowledgeable in her field and always leaves me feeling better than when I come in. The front desk staff are friendly and personable. I highly recommend this practice as they offer many services apart from chiropractic.