Australia Post - Epping Post Shop

Local regular here. I’ve personally never had problems with this place. The workers were always nice to me. Today, the lady patiently waited and complimented my clothes, nails, etc while I was struggling to get out post codes and more. She was the sweetest woman ever. She did have to tell off two customers because they were impatient and were trying to get ahead of line. I understand that people get frustrated because they are understaffed but honestly that’s not their fault. It’s not like they intentionally make their customers wait in line.

the staff at the Epping Post Office have gone out of their way to help them with their anxiety. They take the time to explain the different options available for mailing items and answer any questions that customers may have.Overall, it seems that the anxiety job done by the Epping Post Office is highly appreciated by their customers. If you're looking for a post office that will make your experience as stress-free as possible, it sounds like the Epping Post Office may be a great choice.

The blonde lady on the front desk with the glasses is extremely rude. I visited the post office to collect a parcel and I handed the delivery slip to the lady and she immediately sighed at me and told me I can’t collect my parcel there and said I have to collect at the side hatch. Unfortunately I’m not a mind reader and I wasn’t aware that their processes had changed since my last visit. The post office was empty when I arrived in and there were 3 other store colleagues free chatting together. I don’t understand why she couldn’t just grab my parcel. I had to exit the post office and queue for 10 minutes to collect my package when the lady could have given me the parcel there and then. Very poor customer service. The management should really look into training their staff up on how to speak/deal with customers in a timely and polite manner.

I have seen really bad reviews of the place but so far being my neighbourhood post office I haven't had so many issues dealing with them. Collecting parcels have always been no issue, the only problem I see where people might be frustrated is the queue which ends up being pretty long most of the time, but that's not entirely the staff. I have seen clueless customers trying to get work done just wasting so much time. Having said that, yes the whole process can be so much more streamlined.

Staff have always been friendly and helpful. It can get busy at times, but not the staff’s fault. They do their best to facilitate customers as quickly as possible.

Ladies specially manager is very rude, and non cooperative. These ladies try to delay the services so they don’t need to help. However I would give 5 star to lady called Jeniffer. Very lovely she is

Never fails to disappoint with terrible customer service. Even though I got a notification my parcel is ready for collection they don’t even try to look for it only because they haven’t sorted through new arrivals yet and because they are closing in 30mins and have to serve the rest of the customers? I’m also a customer who had been lining up for the past 15mins. Either change your notification system or be willing to help your customers. Customers come out of their way to trek to the PO and line up. I hope they take peoples time and effort more seriously.

No delivery person shows up and just leaves a pick up email.I went to pick up my order showed my pick up email and provided my ID, I had recently moved houses so new address stickers hadn’t arrived yet. The lady said I cannot pick up my order because address doesn’t match, even though I didn’t take a paper slip, it was MY PHONE and MY EMAIL address.Another time over charged me for documents delivery.Horrible business hours

Lots of bad reviews here but have had fairly decent experiences here for the past 3 visits.I do agree with the comments that the staffs here could be nicer - some of them do give you the ‘unfriendly’ and ‘intimidating’ look. Might be an Auspost thing - never been served with a smile.

I can’t believe what I’m seeing, they are very slow. At least 4 of them need to work but always there is a person on duty. It’s nightmare if you want to collect your parcel, it takes half an hour at least