Peppercorn Hill - Land Sales Office

My experience with Peppercorn Hill was very positive. Even I was very afraid to sign the contract after reading all these reviews. But I must say, they treated us very professionally.Our settlement date was extended five time because of Christmas period and the bank was delaying the process. But Denis Family was been so helpful and extended the settlement date each time without issuing penalties. And then I thought I might lose the 15k rebate because the condition was to settle the land on mentioned date for it to be eligible. But they granted us the rebate on the settlement date.I didn’t have any issues with the valuation either.I can’t wait to start constructions of our new home.

I would advise not to go with them, website convinces customers but they really don't care for families or values or whatsoever they have mentioned on their website. The manager has proved that to us by mentally harassing us and torturing us to make payments or she will cancel the deal. She was really good but looks like she got a new buyer offering her more money which could be the reason. She asked us to sign the contract right away without any written communication which is illegal. On asking about her manager she refused and said she is herself the manager. There are many other new projects, but this one is not safe due to bad sales practices. Wish there was negative marking, but this 1 star goes to the sales lady at their office. Congratulations, your sales office is in good hands!

Unfortunately Peppercorn Hill are not listening to their customers, contracts are binding and complicated, which is why their sales staff need to be abundantly clear and not muddy the waters. Also their design guidelines and process is worse, trying to get a defined answer to a question was like getting blood out of a stone. It took 3 weeks of emails back and forth for an issue of colours and they wouldn't give us an answer and knew we were on a timeline. The only positive that I have is that the people buying houses here have been great and fortunately we won't have to deal with the Dennis Family for much longer.

I don't understand some of these negative reviews. From day 1 my experience has been so great and so easy. Matt and Deb really go out of their way to explain things and respond to any queries that I have had. As far as understanding the contract I felt more than comfortable as I went through it all myself, as did my conveyancer and Deb literally went through it all section by section at contract signing.By the sounds of some of these reviews the expectations are quite unrealistic.Peppercorn Hill is going to be a great estate and I have no hesitation in recommending not only the estate but Matt & Deb who have been nothing but helpful.

I’m really happy with my land purchase at Peppercorn Hill. I have been very well looked after by Deb the sales manager at the estate. I was not the easiest customer and swapped my block a few times to fit the house design I wanted. Deb was patient, knowledgeable and understanding and even helped us with a financial broker for our loan. Our 6 year old daughter was also kept entertained with a kids movie and lollies. The whole process was relaxed and professional, I highly recommend the estate and we can’t wait to build our new home and move to Peppercorn Hill.

We were among the first families to move to Peppercorn Hill, and over the past year, I've witnessed several aspects worth noting. If you're someone who loves walking and exercising, it's important to mention that currently, there are no proper facilities for that, and you have to walk on the streets. The roads here are considerably narrower compared to nearby estates, which can be quite inconvenient. It seems like the developer could have done a much better job, but it appears they were too focused on selling a few extra blocks, driven by commercial greed!One major downside is the lack of a nearby supermarket, which can be quite inconvenient for residents. Additionally, the mobile phone reception in this area is very poor, which can be quite frustrating. The developer's compliance requirements are strict, causing headaches for builders. Moreover, the internet connection is not provided through the NBN but rather by another regional provider, resulting in higher costs compared to mainstream providers.Unfortunately, there is no nearby gym or recreational ground, which may disappoint residents looking for such amenities. On a positive note, my experience with the sales team and office staff has been positive. I found them to be helpful and accommodating.

No, thank you. No infrastructure. No bus connectivity. No Telecom coverage. You are totally disconnected. Stupid roads. You can't even turn right on donnybrook Rd from stonewall drive. Whoever at peppercorn hill is responsible for planning, needs to take their finger out and take their jobs more seriously. I have put off buying most blocks here or in heartford and advised friends and family against wasting their money with Dennis family homes and their estates.Updated 09/06/2023:No thank you. Let's have an open and transparent response on what you guys are doing to resolve these.People in stage 1 and 2 of your release (even on the street where your display homes are) can't turn right on donnybrook road to goto merrifields coles, the closest shopping centre. We have to circle 2kms within the estate just to get out of peppercorn hill.

I couldn't disagree more with some of these negative reviews as I've had the upmost amazing experience with my dealings with Peppercorn Hill. The staff in the office have all gone above and beyond to make my first land purchase as smooth, easy and stress free as possible. In terms of customer service I don't think it could get much better, by far the best service out of all the many land sales offices I've been to. I always felt like a valued customer and have and still will recommend Peppercorn Hill to my family and friends. Fantastic staff and has made the whole process for me incredibly enjoyable.