Fantastic Cleaners

YASSER helped me with my end-of-lease cleaning, and I'm extremely impressed. He was punctual, thorough, and professional. From top to bottom, my apartment was left spotless. His attention to detail and friendly service made the experience stress-free. I highly recommend YASSER at Fantastic Cleaners for anyone seeking a reliable and exceptional end-of-lease cleaning service. Thank you!

Half baked job. Failed to pass property inspection twice. Unbelievably poor service. Do not use. We are appalled by their complete failure to clean properly. Don’t waste your money.

Would give 0 stars if I could. Was charged $650 for a deep clean in which no more than a $200 (if not less) job was done. They booked to come back and fix it twice and rescheduled or did not show. And then only got a refund of $150. Would not recommend this experience to anyone. Photo's below were how my house was after the 'deep clean'.

Happy with the work but there were marks on bathroom tiles that they should have cleaned better also leaving the blinds instead of closing them before leaving and also kitchen bench and under kitchen cupboard they did a good job but missed some areas that they could have cleaned better

Scheduled a carpet cleaning service today, the cleaner came on time, and he is polite, friendly and easy to communicate. He did his job great, and helped to open the windows to ensure the room is ventilated to dry the carpet.

What an amazing and professional job. Lovely people too. Would highly highly recommend. Was an end of lease clean, the best professional clean I have ever had. They cleaned absolutely everything perfectly (not just what is listed). Great job.

1. They claim they left a message with 1 hour's notice that the cleaners are going to be 5 hours late. Not acceptable.2. From my end, they didn't even leave a message. There's no such message in my inbox for any of the numbers that Fantastic was using to communicate with me. I was left waiting for several hours.3. When the cleaners finally arrived, it was 6 hours after the scheduled time.4. It was almost impossible to get someone on the phone to ask where the cleaners were. The automated service just referred me to the website and hung up. None of my callback messages were returned.5. When I finally got someone on the phone, they were rude and made no attempt to make things better.6. The cleaning service wasn't even particularly good. I was assured prior to the service that it would include basic spot cleaning for the walls, but the walls were untouched and still had a lot of cleanable marks. And the sides of the drawers still had grease stains.Basically, what you need to know about Fantastic is that they subcontract their work to anyone they can and take no accountability for it. A customer would be much better off booking a provider directly so that they at least know what they're getting.If you have a booking with Fantastic (unfortunate) and need to discuss a problem (likely), I suggest using the phone options to book a new service - they might talk to you then. Anything to do with an existing service will get you redirected to their website.UPDATE (10/03/23): Following my reviews, Fantastic has reached out, apologised and refunded part of my cleaning fee. They also offered to send someone out to rectify the cleaning issues (which I declined), and assured me that all of the customer service and contact issues will be fixed in future. Frankly, the only way is up.

Very happy with my end of lease clean, Yassan was very easy to communicate with and responsive. There was a few bits that needed to be redone after the final walk through with the realestate but the team came back right away and sorted it out free of charge!

Hassan was awesome he arrived on time and no muck around. He assessed what needed to be done and deep cleaned, sanitised and deodorised my lounge suite. It looks and smells amazing. Having all this done definitely saved me time.

Thank you Fantastic services. Your technician did an excellent job. My oven looks amazing ready to cook,recommend your services to all.