Mulgrave Private Hospital Emergency Department

the worst experience ever, only 1 doctors in charge, waiting time 5 hours, waste of 380@$

Rumah sakit yang cukup besar dan lengkap.. pelayanan yang diberikan ramah.. tempat yang bersih.. tempat yang strategis dan bagus

We spent 9hrs in emergency dept for a swollen ankle! Treatment-panadol, test results-next day, outcome-refused to be admitted overnight, went home and followed up with GP. Felt like we were being worn down for an overnight stay that was not warranted. Great staff, bad service

Went in 9/12/2022 to emergency in absolute agony. Not only do you have to pay $,350 upfront they EXPECT you to wait 2 hours to see a doctor when your in agony!! Only 6 people in the waiting room and 2 hour wait??? Further they immediately advise 2hr wait to make a sick person feel despondent in even attending emergency. They prefer you leave and go to a medical centre. For a private hospital that's disgusting. Your not free. Get your act together as an ex nurse I call it bloody laziness!!!!! Never again

We've used the emergency department here on three occasions, all of which ended up in admission to hospital. Private and Public Health Insurance do not cover the Emergency Department fees. They do cover the rest of the fees. As for the service, it's excellent. Caring. Nice pleasant team of professionals here.

Must come here if you want to be sick.I'm waiting for 3 hours I can't get information about how long it takesNot healing just headache

Came here and paid $380 because the website said all patients are seen within minutes if not immediately, and I felt too awful to sit at Casey hospital for hours before being seen.This was a lie. Although there were only about five people in the waiting room it took an hour to even be triaged, the triage nurse was a joke and asked little to no information. In contrast triage sees you pretty immediately at Casey, and asks a detailed account of the issue. There was no way this woman could determine how sick I was to accurately categorise me.Unlike every other hospital I’ve been in, they didn’t do temp checks and covid symptom screening on arrival. They covid tested me after two hours, but “didn’t need to test companions” that came in and sat with you the entire time you were in the hospital…?? They made companions wear masks specific masks but let patients wear whatever they came in and didn’t say anything if they weren’t wearing a mask.I wasn’t seen by a doctor for three hours, and he was the most useless excuse for a doctor I’ve ever come across. Abrupt, arrogant and decided for sure what ailed me from one question then discounted all other symptoms that didn’t fit. Even when tests ruled out his diagnosis he just said that’s what it was. He wouldn’t explain anything and got impatient when I asked questions so instead I had to wait until he had gone then call over the nurse to explain everything.Funnily enough I actually expected a better level of care since you’re paying for it, but it was the sloppiest most unprofessional get up I’ve ever experienced.Although there were few patients, there were few staff and none of them had a sense of urgency. Eg the triage nurse only saw one person every half an hour or so whereas at public hospitals they’d see a patient every five to ten minutes.For me the most concerning thing was that they never took a history from me, and I’d never been there before. So when the doctor was running tests and giving me medications , he never knew or asked what medications I was currently taking, that might be contraindicated, or what illnesses I suffered from. It was frankly dangerous.Oh and that trusty website also says you “might not” be able to claim back the $380, but once you get in there the signs say you definitely can’t. So being that I have top hospital cover with a top health fund on my way there I was expecting to be able to claim it.Basically they use complete lies on their website to get you to come in then it’s too late. Steer clear and just go public. The wait’s not much longer and the level of care is a world away from this third-world medicine man hut.

Staff are lovely, especially all of the nurses. Doctors were very efficient, kind and thorough.

Went to emergency yesterday with a big cut on my leg. Had to wait for 4 hours. Doctor came to me for 5 minutes for the whole time. Nurses did not know what they were doing. Was sent home and only to come back within one hour wound being opened. This time I was able to see nice doctor who looked at my wound and said that it has to be stitched in order for the bleeding to stop.Never again I will come to Mulgrave private. It is disgusting that you charge $380.00 and cannot even reimburse it through private health insurance.