BIG W Rockdale

This is my usual shopping center. I do visit at least twice in a week. This store is managing and maintaining well. You can find all kids items including clothes, books and games here. The returning process is hassle free. I recommend this shopping center. It’s a great experience !!!

Most of the items like garments, electronic, kitchen appliances, toys, customatic, Clothing, footwear, books, stationery, outdoor equipment, homewares, etc. available at reasonable peice,

The service was absolutely wonderful, I am unsure the name of the person who served us, but she was young and very proffesional.We came in close to closing time after a rough day ro return a faulty tv online order and she was patient and attentive.I was ao happy with how quick she served us and checked and explained everything. Honestly she's the type of employee that would definitely go far in life and any career she chooses

Was glad I got what I needed and you had it in stock but unfortunately the customer service wasn’t the best. Totally understand if they were having a bad day but wasn’t friendly one bit and didn’t smile at all felt a bit pressured to buy things straight away because the staff was lingering and asking me to put things back if I wasn’t going to buy it

Worst customer service ever guy named CHRISTIAN very rude with attitude please be kind hope to have better service in future love - the girl who came to exchange the jacket

I recently visited the Big W Rockdale party section around 4:00pm on 13/5/2023and unfortunately, my experience was far from satisfactory. As it was my son's eagerly anticipated birthday, we were excited to celebrate with some festive balloons. However, the lady working at the party section managed to turn what should have been a joyous occasion into a truly unpleasant one.From the moment we approached her, it was evident that she lacked the basic customer service skills expected in such a role. Instead of greeting us with a warm smile and helpful attitude, she appeared rude and impatient, clearly disinterested in assisting us. It was disheartening to witness her constant complaints about it being too late to make balloons, as if our request was an inconvenience to her.Furthermore, her insistence on making an appointment to create balloons was both puzzling and disappointing. We were unaware that such a trivial request required prior scheduling. After explaining that we wanted eight balloons to celebrate our son turning eight, she callously informed us that we could only have three. This took place right in front of my son, who was understandably excited about his special day. I cannot express how shocked and hurt we were by her disregard for his feelings.It is beyond comprehension why someone in the party section, where a cheerful and welcoming demeanor is paramount, would display such unprofessional behavior. If she finds it so difficult to fulfill her duties on time each day, perhaps she should consider a career in an office setting where punctuality is of greater importance.Her rudeness, impatience, and refusal to accommodate our reasonable request for balloons left us deeply disappointed. It is clear that such a staff member should not be entrusted with customer service responsibilities, especially in a section dedicated to celebrating special occasions. We sincerely hope that management takes the necessary steps to address this issue and ensure that future customers do not have to endure a similar ordeal.

Great customer service. The store is always so clean!! Click & collect is very efficient & well run!!

Unfortunately the staff in the party section are not as friendly as the other staff. On two occasions I found them to be quite blunt and didn’t want to help. The customer service was poor in this department only.

Staff were friendly and helpful. We went when there were heaps of sales and ended saving $40 on all the things we bought which was great. Good selection of men’s T-shirt’s, both serious and joke ones. Some really good products you wouldn’t expect to find in a Big W.