Lattice Factory

Extremely happy with the installation of the hardwood slimline. Both Sophie and Danny have been excellent in helping me choosing the right screening for the fence. I appreciate there honesty and to advise on all the option for the screening not just the expensive one but also what is affordable. Allen did a fantastic job in installing it as well.Will definitely be ordering again in the future to complete the entire fence around the house.

After going down to look at their products, Ray and the team helped me out and gave me a great price on some screening. Ray gave me a call on the day of delivery, telling me when the driver was coming. Great prices and service. Thankyou

I recently ordered some 900mm high heavy duty fence extensions to be installed. The whole process from ordering to installation was seamless. The quality of the extensions are excellent and the installation team were very professional taking time to ensure that every extension panel was lined up correctly. I can highly recommend the lattice Factory.Chris Seers Brighton

Sophie at Screening Solutions is the BEST, she was so helpful & friendly, went above & beyond. The screens were installed incorrectly (by a tradie I had chosen) & Sophie was so helpful with her advice & actions. She calls & responds when she says she will & is incredibly proactive. She is an absolute asset to the business!!!

Great products, reliable service

Ordered fence extensions Monday morning (for pool compliance issue) delivered Wednesday afternoon, couldn’t be happier. Sophie took my order and was efficient, diligent and friendly. Highly recommended.

WOW!!!!!! This company provided me with the worst customer service experience! I contacted them regarding a fence extension. The lady on the phone answered the call and did not ask me for any of my fencing needs. I said that I was calling to get a quote for an extension. Then she did not ask me any questions and I was left feeling did I call the right place? It was very awkward. I asked her do you do fence extension, she said yes however did not ask me any further questions. I asked if they come out and quote, she said they are easy to install yourself. I said your website state free measure and quote and install. Then she said “well if we wanted someone to come out they would”. However she did not ask me for any more details. I said “so do you need my details?” she hesitantly asked for my details. Based on her customer service I said that i would not give my business to her and that my husband has also been given the run around as he has called previously. I think if you ONLY want to service large commercial business, that’s what you should state on your website and not deem a job too small if you don’t have the resources to service all clients.What a horrible experience and business. Clearly this business has too much work to handle and are only screening for large commercial jobs. What a disappointment. I would not recommend them at all!

Beware when you place an order. They promised but took 3-4 weeks before I ask again and they tell me is not doable. Hence a refund I requested and they refunded $40 short of original payment. They took weeks for it to be refunded and the amount is less. Scam and thief took my money.

Ordered on a Monday and goods were delivered really quickly on Wednesday 2 days after placing the order. Sophie was very nice on the phone and extremely helpful. Couldn't recommend them enough and the product is very good quality compared to the cheapo versions that you can get from Bunnings.

If I could give Zero Stars I probably would. One of the worst, if not THE worst, customer experiences I've ever had. We just wanted a simple custom made decorative feature screen we were initially told they could help us with. There were fabricator delays, plenty of emails and phone calls not returned, contractors came to measure the space TWICE (after they lost the first set of measurements) and given the general run-around after there was just no progress, even after we were email a 3D design of the screen!A total of FIVE MONTHS of all this and us wasting our time! We got on the phone one last time and explained all this, they said they had no record of our job and had no idea what we were talking about!!! We were asked to email them our correspondence and still no reply!Seems they can't handle smaller jobs which is fine... but they need to explain this from the outset!! Extremely poor.