McGrath Estate Agents New Lambton (Sales & Rentals Office)

Friendly, easy and on the ballWe sold our home with Todd during Covid lockdowns, a challenging time to say the least. Throughout Todd was helpful, in constant contact, and reassuring, despite Covid-forced viewing cancellations, restrictions, and other troubles. We found Todd to be very knowledgeable and right on the mark with our home's market value. He sent through reports and communicated with us at every stage of the journey in selling our house. We ended up with a great result. Very professional at all times and none of the usual agent verbal malarkey! Thanks Todd... and Phil was fantastic too!

Todd was fantastic from the moment we met him. We are a young family and needed something specific and in this climate is almost impossible to find anything! Todd was knowledgeable, friendly and genuinely cared about your purchasing journey. Great to work with, very fair and very friendly. Would definitely recommend.

During the pandemic, we moved into the house at Ironbark Dr, Fern Bay 2295 NSW through McGrath's Agent in 2021.The day we moved in, the house was dirty and the McGrath’s agent said because of the pandemic, they couldn’t find someone to clean up. We called and emailed them to request about that but they didn't respond to us.Since living there, there had been so many problems with the house. We called and emailed them, the agent would either ignore or ask us to wait for at least 1-2 months every time using the excuse of “its a hard time to find tradies, not enough manpower”.Also we requested them about the keys of garage door but they didn’t respond to us either.We moved out on July 22, 2022 after cleaning the house throughout as best of our ability. Way better compared to how we received it. They then informed us that it would cost $1800 to hire someone to clean the house since it was “dirty” using old photos of the property before we moved in. The amount was unreasonable since it wouldn’t have costed that much.We tried to prove with the photos we have of the day we left and they still demanded money for cleaning. Moreover, they refused to let us pick a cleaning company since they said the house was dirty and needed a deep clean.We sued them at NSW Civil and Administrative Tribunal. At Courthouse, The McGrath Agent wanted us to pay $2000($1600 for cleaning , $400 for carpet cleaning from the rental bond). And final court at 9 November 2022, we had to pay them $1200. It is very unfair and extremely greedy given everything they put us through.We made a big mistake to not take any pictures when we moved in. Everyone should watch out for them if you want to rent their properties. Make sure to record and put everything in writing. We would not recommend renting or having anything to do with McGrath property management.

If I was to sell another house in New Lambton, Todd would be my first pick! Todd was professional and kept us calm during those times when we became a little frustrated and impatient. His experience was key in getting us a result which I believe was better than what other agents were suggesting was possible. If I was to sell another house in New Lambton, Todd would be my first pick!

I have been a tenant with McGrath Estage Agents, New Lambton for the last 12 months.The Staff have been professional, supportive and helpful from the first contact and thereafter.Hi highly recommend this Agency for any Rental Experiences.

He is the consummate professionalWell,where do I start?I haven't had much to do with real estate agents over the years but in Todd Mason the profession is in good hands.Todd made the experience of selling our home as comforting as is possible.He was there to hold our hand when we needed support and was straight to the point when giving advice.McGrath Real Estate can be very proud in having Todd Mason representing their brand.He is the consummate professional and moreimportantly, just a very nice bloke!

Todd was honest, reliable and an absolute professionalTodd made a normally stressful process so much easier. His excellent communication and knowledge of local market put us at ease knowing that he would achieve the best sale price of our beautiful home.Todd was honest, reliable and an absolute professional. He got us a sale prices that we at first didn't think possible.We would absolute recommend Todd without a second thought. In any sale in future it will definitely be listed with Todd at McGrath!

Nothing was ever a problem!Todd, Phil and the team at McGrath New Lambton were amazing in assisting us with the sale of our house! Todd has an extensive knowledge of the property market and the area in which we live which helped enormously. The follow up from Todd and Phil was invaluable, and nothing was ever a problem when communicating with the team. The entire experience ran smoothly and with no stress, and I would highly recommend McGrath's to any of my family and friends for genuine and professional service.

Todd obviously knows the local market very well, and this knowledge coupled with his sales expertise and negotiation skills delivered a fantastic result. Throughout the process Todd kept us in the loop every step of the way, he patiently answered our many questions, and provided advice on ways to improve the saleability of our home. Todd delivered on his commitments and was very easy to work with – helping us to move on to the next phase of our life having had a great sales experience.

We are return sellers and always found Todd to be personal, professional, genuine, approachable and endearing! Todd and Michael both have an excellent knowledge of the local area and are a real asset in the local real estate market. Did an absolute fantastic job selling our home and have no doubt we will look to utilize in the future whether to buy, sell or rent! Could not be happier with the service.