Northern Exposure Realty

First they said there was no cancellation fee when I called. Then they said a $150 fee would apply (okay then, happy to support local tourism given COVID). Then they charged me a $211 fee due to ‘other 3rd party costs’. Then they never responded.

We rented a two-bedroom apartment in Palm Cove. The place had a foul stench of mould in both bedrooms. Family of 4 had to sleep in the living room / kitchen. They did absolutely nothing to help us. Called an independent pest eliminator who told me NER should not be allowed to run a business. Needless to say, it ruined most of the stay.

Something has shifted with this agency. We first used them about 7 years ago for a holiday rental in Palm Cove. They were inflexible at the time and somewhat unhappy with their job which unfortunately reflected back onto their clients. However I am sure they at some point merged /sold as there are new staff that are all polite, kind, attentive and flexible. They will allow early check in when it is available which helps after long flights and also they are keen to ensure you are happy. Wrapped with this change as their holiday rentals are fantastic and it’s cheaper to go directly through them then via Airbnb etc for the same house.

Great bunch... Bruce is always happy to greet you..

Go and see Kimmie , she will help you with any of your accommodation problems , it's in Palm Beach , first left as you pass the Cairns Wildlife Park , heading towards Port Douglas