Fantastic Furniture

Thanks to the lady who served me at Fantastic Furniture. She told me the time frame it would take to order from another store and that’s awesome! She didn’t try to get a sale by shortening the time.

Very poor service bought a item which was under warranty for 3 years it broken down they telling me it’s going to take 2 weeks before they do something I lodge the claim on 28th of November which is already 9 days but no answer and today one off there staff member said that it’s going to take another 2 weeks to look in to the claim staff member who works in the shop as a floor sale person doesn’t know how to talk to customers very bad customer service in fantastic furniture, Dandenong store the sale person said he needs to pick up the broken item which I said fine come and pick it up I moving house they want me to take the broken item with me until they decide when they going to pick up there broken item. Next time I have to think twice to go back to that store

Surrounded by other furniture stores, this one did not have what we were looking for. It was a quick dash in around and out. They fo have furniture for all areas of the house and in packages.

I went to look for bedding (which they no longer stock) so I bought 2 bar stools instead. Awesome, helpful staff.

Unlucky that I saw those 1 star reviews after I bought the dining table.I was so excited to buy and looking forward it to come however I was so disappointed and regret I did purchase in this company last month!!I would rather not offer any star to this company if possible, the only reason for a star is for the staff in the store was not pushing us for the purchase!The dining table quality came was suck, the screw connection spot under the table board was already broken and damaged while we unboxed it! We did nothing on it! We took photos for proofing to arrange return and refund afterwards as we were worried the replaced one would come with same bad quality. It's been a month tho, they collected the table but we still have not received our refund. The customer service officers have been blaming the damages back on us then refused to offer fully refund to us!!! What? Was it a scam? Is this company always use this trick to scam customers money? How could it possible happened in nowadays Australia? Now we are double lost - table & fully refund!! It’s totally not fair and totally not recommend this company!!!!!

Just called the Moorabbin store, spoke to Katie who was friendly and super helpful and came up with a great suggestion to solve my bedroom furniture issues. Lovely service, thanks Katie.

The only good thing was the delivery people.Everything else was awful.Not only was the delivery 8 week, not the 2 quoted, but I had to contact the store to find this out, at which time they told me to would be 28 weeks.Eventually received the queen bed suit, at which point part of it was missing, (the draws) which I was assured on purchase was a part of the suit, from the person who I brought it from. It was the reason I brought this suit and not another at a different store.I called to find out where they were and was told that they are not a part of it, even though they had assured me at the store it was.I will be leaving a review on other platforms as well.I will not be shopping here again. Avoid Avoid Avoid, there's much better options at any of the other furniture stores around.

This is for the management of Fantastic furniture. I was at the Dandenong store and one of your staff members ( Karen B ) attitude and behaviour was appalling and disgusting. She lashed at a family for sitting on a couch. When they said some back shes told them to go shop somewhere else clearly embarrassing the couple and their 2 kids. Then when we were at the counter complained to my wife about how bad the customers are and they should simply buy products online. We chose 2 items and were wrongly charged for the items , when we asked her about the total she totally lost it and said wasn't a big deal and put on the receipt that we had changed our mind within 30 days and blamed us for her shortcomings and incompetence.Ruins people's experience and not only that but its loss for businesses to have staff like Karen B ,she definitely deserves no role in customer service or atleast nothing being a face of the company.

Substandard service is being offered to customers, after taking delivery fee they don’t wanna deliver item. Rude customer service, Pathetic!

My partner purchased a bed, side table and drawer suite for she waited 4 months for. Upon arrival only the bed and the side arrived (missing drawer). The bed arrived damaged for which she lodged a complaint. The process was not simple she had to deal with numerous consultants who not only made her life more difficult, they encouraged her to contact on a weekend which was outside of office hours. She has yet to receive the refund. Would not recommend their service or furniture. Absolutely UNFANTASTIC, we will shop elsewhere.