Le Pine Funerals Lilydale

The service couldn't possibly be improved. Ian and Karen De-Blaquiere at Lilydale LePine were amazing. Very patient, considerate, appropriate, helpful, supportive and knowledgable. I never once felt pressured in terms of time to plan/commit to a service or for payment and any questions I had (and I had plenty) were answered promptly and expertly. I don't have anything to compare to as this was my first time arranging a funeral but it was smoother than I expected it to be and in the end, the service was lovely and was what my family member would have been happy with. The live-streaming (due to Covid19 restrictions) was very good as well.

Had an awful experience with Jo from this office. My Father died, we made an appointment with her to come to our family home. She turned up at my Brother’s house an hour away from where she was supposed to be (we had confirmed the location with her the previous evening). When she arrived at the incorrect location, she refused to accept responsibility for her error and my sister in law, who luckily was there, could tell - as Jo called her office - that she did not want to come to the correct location but was told to do so by (we assume) her supervisor. She eventually turned up at our house with no apology at all. She then went straight into a pitch along the lines of “Now, first thing I need to tell you is nothing can happen until the Coroner has finished their work…” and that she “did not have a case number” I was aware the Coroner had finished their work 3 days prior and that the case number had been provided to her employer 5 days ago. She responded with a “Well, I don’t have it”. Refusing to accept that it was her responsibility to gather all the relevant information about the assignment before she met with us. At this point I was very unhappy and told Jo as such. She had the most awful, awful manner about her and I decided we could not work with her. She is simply terrible at her job, or at least she very much was on this particular day. Perhaps unhappy that she had to drive to where she was supposed to be in traffic? Absolutely her mistake, not our’s. Whatever the reason, she completely lacked any empathy or professionalism. Her attitude, both at my sister in law’s home and our home, was rubbish. We asked her to leave and we got back in touch with someone else at Le Pine. We ended up working with Myf from Glen Waverley office and had the service at their Ferntree Gully location. Everyone else we dealt with at Le Pine, especially Myf, were terrific and we thanked them for their kind and professional service. As for Jo, I would strongly advise anyone considering using her as a Funeral Arranger, seek the services of somebody else.

Le Pine Lilydale were exceptional in their caring and assistance in arranging my husbands funeral. I can highly recommend their services. *****+

Le Pine Lilydale facilitated the funeral of my late father-in-law. The caring, supportive and respectful service provided by Ian and Karen and their team was second to none. They made the process as seamless as possible. Thank you.