Vox Singing Academy Brunswick

Had to give that one star just to leave a review, but they absolutely deserve nothing. They made a wrong booking and made us pay for the lesson without looking at the teacher's schedule or proper communication with their teachers. After taking our payment for the lesson, a few hours later, they informed us they got the teacher's dates and availability wrong and so they will have to find for a new teacher on a different date and time which no longer suited our needs. The dates were much later and we were unable to wait. If we had known before this we would not have gone ahead with the booking and contacted elsewhere. So as it was a mistake on their end, I asked for a refund but they refused to do so. The staff even lied about us not communicating our specific needs to him which we certainly did as we were in urgent need to look for a music teacher. Nevertheless, they made a wrong booking without checking dates and availability properly and therefore error was on their end. Thus, it was just fair they refunded our money. However, despite many phonecalls and explanation to them, they refused to refund us. All the staff were extremely ignorant and unsympathetic to the fact that our hard earned money was just taken by them just like that and simply said there is nothing else they can do except for giving replacement lessons or gift vouchers for the amount we paid for. Why would I need replacement lessons from them after the mess they did and after such bad service I received? Furthermore I had already found another music teacher as we needed one urgently. And what am I going to do with their gift vouchers??? I insisted to the manager that his options are of no help to me and I just want a refund due to the error they made. But the manager simply said these were the instructions from the head of the company and that they were told not to contact him for any further refund requests! When I reiterated to him that the mistake was on their end and not us, he even nonchalantly said, well people make mistakes." Am i suppose to lose my money for their mistakes?? I am shocked by their ethics! They said I can go ahead and take whatever action I wish to after this and I told them I would be making a report with VCAT and the police about this. And only after I mentioned VCAT

Emily Saaen has been incredible with fine tuning my skills and range and helping me evolve into the best vocalist I can be. Highly recommended.

I have had a great experience learning at Vox. My singing abilities and confidence has grown immensely since my tuition here. I highly recommend!

I recommend Vox Singing Academy very highly to anyone looking to improve their vocals. I am doing lessons with Peter Vox through Skype remotely and I have to say that the experience has been fantastic. Peter is very astute at identifying areas of my vocals that need improving and he has provided me with some really useful vocal scales and exercises to do at home. The fact that he also records some videos and audio for me to practice in my spare time is a real bonus with this process. I give Vox 5 Stars for a reason - they are well worth it !

Rients has shown me how to sing like an angel

This is where you go to get an awesome voice and all of the confidence that goes with it. I could be sitting at home letting anxiety take over and feeling too afraid to let my voice be heard ...instead I'm preparing for my next performance and I couldn't be happier!!

Peter is one of the best vocal teacher for sure!!

Emily is the best you could ask for in a singing teacher. She as been a professional singer for years, is highly talented and competent, engaged with the world of singing, and music and is always supportive, no matter your level or goals. I highly recommend if you want to not only learn or advance your singing but enjoy the process.

I’ve been learning to sing with Vox for 5 months now and I’m absolutely loving it! Although I often get nervous before my lessons, they have ALWAYS been the best part of my week and I leave feeling more motivated than ever. From the very first lesson, my teacher, Emily was open and honest with me, creating a more than professional relationship before asking me to open up and be vulnerable with my singing. Now, I consider her a friend as well as a teacher and I have improved on everything I thought I needed to as well as things I didn’t even know needed work! Thanks to the combination of training from Vox and my own dedication to practice I’m on my way to performing my own music for the very first time. I’m so grateful to Vox and to Emily in particular for pushing me and giving me the confidence to finally pursue my dreams!