Domino’s Pizza Mount Ommaney

Went back recently and poor customer service, has to wait a while when my pizza was ready. They skimped on the toppings… dominos used to be great now it’s below average wont be going back in a hurry.

Thank you for accepting our order but late nearly closing time , much appreciated

Absolutely discussed in the customer service and quality of pizza we received from the the Mt Ommaney store. I pre order $194 worth of pizza for my son party on the 16 September and received them to find that they were not cut. We had to cut them with a knife. I called up and spoke to Randy who accused me of lying and he said he did cut the pizza. I then told him I would call him after my sons party and he kept calling me a liar and saying he had cut the pizza. He then rudely told me to send him the pictures to a email account which wasn't even active. We went in on the 17th of September to discuss this issue with them and show proof of photos that the pizza wasn't cut. He once again was very rude and said he would have to speak to the franchise but could we please leave out bank detail for the refund?? He also got our name and number and said he would call us back today (18th September) so it's 5.30 and still have not heard anything. Once again drove back to the mount Ommaney store which is not our local pizza shop to be standing in the store a good 10 min before being served. ( I was the only one in the store and three staff I could see ) listening to another manager Nathan on his phone demanding he needing 400 pizza boxes now. Once I was served I explained my situation and he said he new nothing about it and would have to call Randy. He came back and said the owner said you aren't getting a refund... I am sorry but that is not the way you speak to a customer and I don't believe Nathan even called the owner or Randy. I am a bit confused how two managers of a MASSIVE COMPANY can be so rude. I have not just brought a $5.00 pizza we spent $194 and we expect good quality pizzas. I will not be returning to that store to come to a agreement with the pizza I was not satisfied with and definitely will not be treated like that infront of my children who are only 5 and 6.

We are the customer’s of Domingo’s since long time, the Mount Ommaney store always make people wait, we get cold food or burnt food still cold, no response mostly, just because of the Rude Store Manager, I recommend Domino’s should replace the store manager (afternoon shift May be) if they want customers to come back, anyways we are not going back to that store.Richlands store staff all are pretty good, customer service is great.

The second time I've received exemplary service at this store. Last week I came in and got 4 pizzas and they accidentally forgot to put one on deep pan. They ran out and have me two free garlic breads which they really didn't need to do. It wasn't a big issue. Today, one of the pizzas came out with a lot of bubbles and they gave me another one for free. Mind you, I didn't complain. The store took initiative and did whatever they could to make sure I was happy. What a good store. Absolutely a pleasure dealing with these guys every time I come in.

Our experience was great pizza, super friendly service …

Super unhappy with my order today. Garlic bread & definitely the pizza could be cooked for longer. The cheesy pizza was so thick, doughy and not pleasant to eat. When I spend $41 (for food & delivery) I expect to at least have a 5/10 experience, but this was definitely a 2 or a 3 at most. Super disappointed with how this store has lowered its quality. Use to enjoy pizzas from here.

Don't drive dangerously and do not overspeeding in local streets delivery drivers !!!!

Pros: Great Portions, Clean Store, Fast and Fresh, Great Customer service. Good Value using the app. The pepperoni New Yorker was amazing just needed a little longer on the base.Cons: bases needed more cooking were very soft not crispy at all. A big chunk of my supreme was missing toppings and there wasn't enough pizza sauce very dry On our mega meat lover they used tandoori chicken instead of bbq and way to much of the smokey bbq over the top. Was a little odd and very over powering.