North Coast Radiology Byron Bay

The most disheartening and sad experience for what should have been an incredibly exciting 20 week pregnancy scan. The Sonographer was over clinical, dismissive, unsupportive and quite frankly in the wrong job. We paid over $200 for an appointment that should have been 90 minutes long but which lasted 30 minutes, we didn’t get to hear our babies heartbeat and were offered no explanation as to what we were looking at. My husband and 5 year old daughter were completely ignored and couldn’t see the screen as could I and had to strain my neck to be able to see what was going on. It was quite frankly a disgrace which in comparison to our 12 week scan with a different Sonographer who was just beautiful, so empathetic, laughed and smiled and communicated to our daughter what she was looking at. I have made a formal complaint.

I would not recommend this company. I went to have a cortisone injection in my ankle. I came away in more pain than when I went in. Over the months the pain has got worse. The doctor said “ I don’t usually do ankles only shoulders”. Instead of referring me to a more competent doctor he continued. They charged me way above the Medicare rebate. I should at least get compensation if not a refund. There are better places with properly qualified doctors.Look at the reviews! This place gets poor reviews.

The radiologist I had on Wednesday was professional, lovely, efficient, friendly and created a calm atmosphere, I absolutely recommend her - wonderful. 5 stars.However, the receptionist on the Tuesday morning was abhorrently rude, dismissive,had no social skills or emotional intelligence and appeared completely untrained. This girl would be better far better suited to a job that did not involve people. 0 stars.

I've had to get a few things done recently and they are always so friendly and efficient.

The reception staff are officious bordering on cool. The practitioners are very professional.

Fantastic team giving services to patients . The 99% happy people never bother to send in a review.Google review system is a disgrace .

I have been waiting for over half and hour. The staff has left for there lunch break and I was given an appointment just before that i guess. I have been here before and It was the same issue then. You cannot dare to ask anything from them because the staff have very smart comments ready to shoot at you.

I can highly recommend the lovely & respectful radiologists at this practice. I have had to have 2 different tests over two days & Heidi & the other female radiologist were so wonderful & respectful. Many thanks

Very short and not customer friendly over the phone at all.

Staff in Byron and on the phone is very unfriendly. They need urgently training in communication. They seem to be all in misery and seem to hate working there. It seems like they are not aware that their vibes are contrary to healing the people who come there. Customers have problems and are coming to get and seek help. Staff does not understand this. I must say that the radiologist was nice, that is why I gave only one star.