Nike Warringah Mall

Friendly helpful staff.Huge modern space.Great selection of Nike sports clothes and leisure wear.Big spacious change rooms

Decent Store, could have a larger range though. Very helpful & friendly staff, also the air conditioning is awesome

I was appalled after visiting this store the workers were disrespectful and rude especially Anna who began to say vile things to me when I asked for the bear shoes.Disappointed

Do not give refunds, only credit notes or exchanges for any item (non-sale or sale items). Archaic level of customer service and this policy is not advertised front and centre or advised at point of sale.I’ve been buying items from the Nike Stores for a decade and will never shop there again.Outstanding example of short term thinking/policy making.

Love all items purchased from this shop!Great quality and still look and feel new after 1+years. Shoes are very comfortable and lightweight and the clothing feels great. Definitely worth the price.

Staff always very friendly. Just the right amount of hands on, which is always hard for a shop attendant. I am always genuinely impressed by the knowledge of the staff who seem to have either received exceptional training or just love their products.

Hi Team,These days doing just enough in a job seems to be the norm so, it’s important to call out excellent customer service when I see it.I’ve recently returned from Germany where I purchased fly knits from a local store in Hamburg. I noticed that my left foot felt loose like the shoe was the wrong size so I thought I’d visit Brookvale, explain what is happening and throw the long ball hoping for a miracle to see what could be done.The person who served me was James and he was immediately empathetic to my situation. He could have easily said “we are franchised sorry and cannot help.” However, he instead took a closer look, thought about it and gave me some possible reasons for why they could be feeling the way they do.He said although he couldn’t help due to the fact they were purchased abroad and being franchised, he gave me customer services contact details to see if anything could be done. In my opinion, he handled the interaction like an absolute expert and should be used as an example of what good customer service can achieve. i.e this review!So, as I went on with my day I thought more about his advice and possible reasons which one included possible stretching somehow. This then made me think and call the store abroad and remembering who I was because of my tattoos and Australian accent the manager confirmed one of the shoes indeed was on display solving the mystery.Simply, the shoe was stretched from people trying it on where the other did not as it was in the box.In my mind the matter is resolved and ask James to be commended for his great customer service. It’s people like him more businesses need so hold onto him or, I’m sure he’ll be poached!Thanks James – you’re a bloody legend!

The staff at the Nike store in the Westfield Warringah Mall were very helpful and friendly. The shop is easily accessible with lots of wide spaces to move around and view the products without difficulty. They sell casual and sporting clothes, shoes and accessories for men and women.

Shopping meant to be fun but staff at the Nike store in Warringah Mall made it a very horrible and uncomfortable experience. I need to used my driver licence to buy a pair of sneakers are you kidding me? The sneakers I was buying was just a simple pair of shoe nothing special.The staff there ,especially the Asian girl in the counter was rude and demand my driver licence for the purchase ,other wise she won’t allow me to buy the shoe.I felt intimidated through the whole process with my family .The treatment offer by the Asian girl at the store was very unprofessional especially representing the big brand. Iam a customer not a criminal.Maybe Nike need to do a background check before customer can make a purchase.

Perhaps my lack of understanding about the operation of different Nike stores is causing me to find their store credit" policy to be unfriendly.A while ago