Yes Optus Airport West

Excellent customer service ,and advice delivered quickly. Brilliant product knowledge too.

Worst customer service ever. I've got scammed in there. I wanted the AirPods pro 2nd Generation but they Gave me the 1st gen. There is no way someone will buy the 1st gen instead of the 2nd generation when the price is same. They can't sell the first gen airpods pro, that's why they give those to the people without letting them know. When I went for an exchange they directly rejected me and showed me the reason that It's been opened. That's their fault that they gave it to the customer as a scam, even they Didn't apologise for this.

Came into the store today and spoke with Michael, My visit was very pleasant as he was extremely helpful and very knowledgeable with answering all my queries. I will definitely be returning to this store due to the service provided by Michael. 5 star rating

Daniel is always great to deal with, he knows his product and is down to earth. A special mention to Meagan who helped me with our phone upgrade yesterday again great customer service.

Don't bother uneducated there talking 4 of them customers waiting

Just purchased a iPhone 14plus, thanks to Daniel and Megan. Took over night for the process to go through. I highly recommend those who are Vodafone or are with other services, thanks to Megan for helping us move over with no extra hassle. Received a call the next day to pick up my phone. Thank you for the smooth process, especially because my wife’s pregnant with little patience she was happy with the results. Thanks to Daniel for helping to finalise the process. Churrr

I know it’s difficult to get staff but sometimes the ones you have damage the brand and business more than having people wait a little longer. In the meantime train your team to focus on the customer and not have side conversations with each other while dealing with a customer. This way you are less likely to make simple mistakes. The team you have come off as dodgy car salesmen rather than listening and applying the best product. Finally I do not want to be addressed as “bro”

The worst customer service. Mum wanted to cancel her mobile, she has dementia and hasn't used her phone in 2 years. After ringing to cancel we're told mum had to go in store so they could sight her. OK so took her out of nursing home and went in no help whatsoever. Mum has never driven so no photo Id though she had a keypass one they no longer accept. The manager Suzanna had no emphy at all even when Mum who was upset said what does she have die first, mangers answer was dismissive and said have a nice day.After ringing loyalty at optus and speaking to lovely man he said she could've and should've helped more and could accept the card and other cards she had, seniors and pension card.Optus take note not everyone has a passport or photo id. The actual airport West store has alot of complaints maybe new staff and teach empathy.

Outstanding experience at Optus Airport West.Deileen was incredibly friendly with an amazing customer service attitudeShe Explained the whole transaction step by step.Could not recommend it more.