Tiffany & Co.

This is the best experience that I ever have at Tiffany all over the world. Grace is so sincere and helpful that I’d like to give her the compliment on Google comments. Thank you offer my wife and my family such a wonderful service.

Very bad customer service, from the door man to the sales, I can barely understand the sales staff. Waiting time was way too long, and they are not even busy. She left in the middle of the service to process a payment. For a brand like Tiffany & Co, for the price you pay for the product, I would really expect more than that. Plus the product suggestion was bad......

After looking forward to the experience, I must say I was left with a very bad taste in my mouth at the Brisbane shop, or should I call it an outlet? The lady serving me looked more interested in protecting her goods from me, as if I was going to rob her. Where does a renowed name like Tiffany's go looking for their front counter employees you wonder. I barely understood her and unless she is the" franchisee

DO NOT BUY A VOUCHER FROM TIFFANYS IF YOU WANT TO REDEEM IT FOR AN ONLINE ITEM! I am disappointed that we bought a voucher for an employee who was leaving, and we bought her a Tiffany’s voucher for an item she saw online. She went to the closest store and they did not stock the item she wanted. She was then was advised she could only use the voucher to purchase items in store. So disappointed for such a supposedly high end retailer. BUYERS OF VOUCHERS BEWARE!

I purchased a ring for my partner for his birthday from the Brisbane store. When I made the purchase the sales assistant said they only had one size but she would give me a gift receipt because he can come back and swap it over. My partner then came back to the store with his birthday present because it didn't fit only to be told that it was a discontinued item and they didn't have any in Australia. He was told there was one his size but it was in Canada. The sales assistant asked him to come back after lunch so he could ask his manager if it was ok to get the ring delivered to Brisbane. When my partner and I both returned to the store we were informed that yes there was a ring in Canada but it was too difficult to get it sent over so we could either select a different ring or get a refund. We chose the refund only to then be told off because I as the card holder should not have put the purchase under my partners customer profile. It's so disappointing that a global brand cannot provide a truly global experience and stuffed us around on what was supposed to be a beautiful birthday gift. It makes me feel that the staff there do not care about the customer experience and only care about making their sales quota for the day. Furthermore they made us feel like we were an inconvenience and we walked away extremely disappointed and sad that the Tiffany brand did not live up to it's promise of luxury and sophistication.

Today I bought my first piece of Tiffany jewellery; I could not have asked for a better first experience. I was met at the door by a lovely lady who directed me to Geaulice (hope that’s the right spelling!). He was absolutely amazing and made my first experience one to remember.My purchase was the Diamonds by the yard platinum necklace; i got it for myself as a 20th birthday gift; he even wrote me a birthday card! He is without a doubt an asset to Tiffany & Co Brisbane and to the whole company, a massive massive massive thankyou to him for making this experience so wonderful! i will treasure my necklace forever!

Had to line up for 30minutes to be told you need to make an appointment to have an alteration done. Why on earth couldn’t I have been told this at the door by the attendant. I note the attendant did not ask any questions about the reason for coming in. 100% will be using boutique jewellers for any future purchases, I won’t be buying from Tiffany as they don’t respect your time. Super unhappy with the lack of customer service and poor communication at the Brisbane Store today.

I went in determined to buy a ring, and wanted to see which of two very similar styles I preferred (the difference was almost indistinguishable in online advertising) and what size to get.I found one of the styles I was looking for, and the sales assistant was very eager to show me other random, expensive ones instead of the other similar style.She seemed more about sales targets than customer service.Eventually she showed me the other one I was looking for and once I decided on my preference, she tried convincing me that the one I tried in store was the size I needed, even though I kept telling her it was uncomfortable.When I insisted that I needed a different size, said they would need to send it from Sydney, which I was fine with.She seemed happy to set up the sale until she found out my delivery address was a P.O. Box.The sales assistant quickly became impatient and rude as she explained company policy wouldn’t allow me to have the ring posted.My disappointment is in both, this sales assistant’s attitude toward me and the company’s archaic policy against mailing to P.O. Boxes.Rather than buying the ring I had been looking forward to, I left empty-handed and feeling very small.What a shift in my perception of the brand! I’ll never feel the need to set foot in a Tiffany’s store again. Absolutely not worth the premium they charge for the box.

Do not buy your jewelry here. I bought a bracelet for my girlfriend here. They said its life time warranty. When i tried to get warranty because it’s broken, they said, can’t confirm warranty or not. And also need booking. I booked and came back, they said i have to pay for repair. How come they make wasting customer time? I dont care about repaire fee. Their customer servie so terrible. Never buy jewelry here for a living.