Essential Beauty Southland

Bit hit or miss… got my firsts, seconds and industrial pierced here and no issues. However, more recently got my belly pierced and not only did they do it in the wrong spot (too high! Not actually in my belly button) but also used a ring that was way too small so the top ball sunk deep into my skin when it started to swell. Asked my friend who had been here and got their belly pierced if this was normal and they said they also had a negative experience and had to get it redone properly elsewhere. Went back to complain and they switched the ring to a longer one free of charge and said to come back if there are any issues and they can redo the piercing if needed. I wish it was just done right the first time :/

My friend and I both got helix piercings by Ash. She was absolutely lovely. Quick, efficient and both our piercings have healed well and look great. :)I'm very happy with the placement and quality of the jewellery (I get infections with cheaper jewellery so i can tell it's good quality!)Can't wait to get my next one :)

Thanks Mala for quick, safe and accurate ear piercing for my toddler. Being a mum I was very nervous but you made it super easy and comfortable for my child. No pain at all and after care is also easy. I highly recommend to other parents to try your services for their children’s ear piercing. Beautiful earring collection too. Thanks again!Neha

Very professional, good with kids, friendly. Did an amazing job piercing my daughter’s ears. Love your work guys!!!!

I had my brows done here this afternoon as I’ve had many times and never had issues. Today, all the lash extensions on my eye were ripped out in the process of my wax. The person who did my brows refuses to take any responsibility.

I had both of my girls ears pierced here and the staff was lovely and kind. We had a little issue with the earrings but staff resolved it promptly. They were so gentle and patient with the girls. Highly recommended

I got my Tragus pierced by Kaitlin a few days ago and she was the absolute sweetest and made sure to go through everything with me and took her time to make sure I was ready. Highly recommend her!! Then I got my thirds and a forward helix done by Emily today and I’m so disappointed. She had dotted the placement for the earrings which was all good, then I literally sat down for 10 seconds and she had already pierced my third with the gun. I had no idea she was actually going to pierce it at that moment, she just went for it without telling me. There was no professionalism with her piercing my ear especially with my forward helix. There was no communication from her about what she was doing, when she was doing it, no asking if I’m okay after my first piercing and no asking if I’m ready. It felt like I was a mannequin she had no respect for. Sure I’ve had other piercings done so I know how it goes but for the ease of customers’ minds you would think she would have a better professionalism to her but there was absolutely zero.

I wanted to try this new salon, but they cancelled my appointment two hours before its scheduled time, admitting that the beautician I had booked had taken another appointment with a regular customer. I found this unprofessional and lacking regard and won’t be going back there. I ended up using Mystical Beauty and Brow in Southland and they were great.

A huge thank you to Mel for putting my piercing back in and being so gentle and kind. It was a little traumatic for me after it came out after a week I cannot recommend this store highly enough. The staff are beautiful and caring.

Both beauty therapists (Kaitlin and Maria) I’ve had to do my waxing have been great!Lovely staff to talk to and great at their jobs, it’s a nerve racking thing getting waxed but I’ve been made to feel comfortable every time.I’m really glad I’ve started coming here ☺️