Canadian Bay Pizza

Delivery.Blown out delivery time. Menulog tells you its only a short wait. We ordered at 6:50 pm ish got delivered at 9:45 pm, but we were told at the time of ordering it would be delivered aroumd 8:15-8:30 pm. (Note for shop management, if you are that busy why dont you turn off the Menulog phone thingy, instead of just ignoring the quoted times and cooking the food when you feel like it). If you cant deliver at the time of ordering, or can see times blowing out, let the client know. Thats good/simple business ethics.Food.Less than sub-par. Was it disgusting, no it was close, was it disappointing, yes it was. Chips were dry, potato cakes were pumped out of a machine at a rate of 100 per minute and soggie, calamari rings had the tase and texture of a primary school girls hair scrunchy. I have managed to drain some extra oil from the fish and plan to use that in my lawnmower this weekend. The only highlight was the steamed dimsims.I know it is only a fish & chip shop that does other things and it is not gourmet cuisine, but I would have preferred to spend my money and eating frozen fish fingers & chips cooked from the oven or a dirty servo ​pie.Maybe the food wasn't that bad, but when you pay for something and expect the parties to make good on a basic contract, and they just ignore delivery times quoted, that will leave a bad taste in your mouth before you start eating.Note for shop management, in this time where the world is super connected and even more competitive for the consumers $$$, a simple message keeping the client in the loop with updates on the order would go a long way with customer relations.1 star.

Have been ordering from this establishment for over 15 years & hv supported even when change of ownership few years ago. Home delivery takes too long but happy to wait when they are busy do not appreciate prices increasing & not advised when placing order. When I phoned the shop I was treated terribly & the staff member hung up on me twice. Told me I have too much time on my hands & to get a real job. Asked for owner Wes phone number but not provided. Loyal customer no more . Hope your customers read this & management are more selective with staff & provide training in customer service.

A truly unforgettable takeaway experience.If you’re looking for a dinner that is full of surprises then you can’t go past this place!Ordered online and received an SMS stating delivery would be 45 minutes. Called the shop after 75 minutes and was told it must be on the way because the order didn’t appear to be in the shop, so I should call back in 10 minutes if it didn’t arrive.It didn’t, so I did, and was informed that they had started making it. At least I could be sure it would be fresh.2 hours after ordering my meal it finally arrived, and I was relieved to find out that the grilled fish I had ordered (and paid extra for) had in fact been fried. It was so thoughtful to anticipate that I would want the extra batter given I was extra hungry after the wait. Calamari may well have been in the fryer for the entire time I was waiting, as I did a blind taste test with a rubber band and couldn’t pick it.Unusual! Surprising! Unforgettable! These are all words I would use to describe this terrible experience.1 star, solely for the delivery guy being apologetic.

Delivery was 45 minutes late even though we pre ordered through menulog for a specific delivery time. When we spoke to the restaurant they told us they got busy and we were now last in line and that the time we ordered for is very busy. Basically it was our fault. Food was fine but steer clear

Waited over 1 hour for our order after they stated on the phone our order would be ready in 20 mins. When my partner walked into the shop a couple of guys ordered on menu log and had the exact same issue. After we got home one of the pizzas was the completely wrong so we had to wait another 30mins for the pizza to be made.Something needs to be done in terms of organisation at this place because the pizzas are great. Very sad because there’s no point of getting takeaway here when you may as well go eat out.

Terrible experience. We placed our order over the phone and were told our pizzas would be ready in 20 minutes. We arrived on time but then had to wait another 40 minutes before our pizzas were ready. The rude staff could not have cared less when we complained about how long it was taking. Even if this place served great pizzas (which they certainly do not), we'd never go back there again.

We always get good food and correct orders.Only complaint would be deliveries are usually a bit late and once or twice our fish has been salted a little too much.But we continue to be regular patrons of this fine establishment :)

UNFORTUNATELY you can't give '0' stars. Ordered at 6:15pm from their fish & chips menu (our usual, 15+ years customers order) and was told delivery 'about 7:00pm'. So at 7:45pm rang and was told 'it's being cooked now'. 8:25pm rang and asked and was told 'we're really busy, we'll send it soon and include a free gelati'. Cancelled order. Never again and it's a shame because it used to be a nice meal - the last couple weren't and this has iced the cake. And be warned - the cost will be more than in the printed home delivery menu - owner said he'd had to put the prices up - I asked for a new one and was told 'I printed 10,000 and I'm not wasting them'. ACCC would probably be interested in this! Finally, in writing this review I see they've moved from Mt Eliza to Frankston South - FORTUNATELY THERE ARE BETTER OPTIONS IN MT ELIZA. .

Utter joke. I placed an order on menulog and was told I would have my order in just over an hour. Due to no communication I called at 7:15 to ask if my order was on its way. I was told it would be another 45 minutes due to being busy which I can understand being good Friday. So an hour later I call back to see if it had been sent because menulog app told me my food had been delivered (which it hadnt). I was informed by the staff member my order had NOT EVEN BEEN STARTED!. I don't know what had gone so wrong tonight but I spent a bit of money on this order for me to be stuffed around, with no communication from the store to inform me of any delays, a simple phone call telling me my order was held up would have been more than fine. But to ignore a customer completely and not inform them is a joke.I understand it can get busy after being in hospitality for most of my life but you need to communicate with your customers a lot better. Good chance I will NEVER order from here again.