Civcon Water Services

I had an issue with a newly purchased water pump, which was repaired under warranty by Civcon at Heathbrae. The repair was completed in a timely manner and the service by Kody was great. He took the time to answer all my queries and was very helpful in organising the additional items I purchased from their impressive range of plumbing stock.

Very knowledgeable and very friendly, thank you for all your help

Amazing service with Earthsafe- Garry retired who knew everything you ever needed - priceless - downhill since .Need to communicate with customers especially when you've paid in advance.

Great water tank but the worst customer service we have experienced.One would presume if you were interested in purchasing a Pioneer water tank and wanted all the bells and whistles a salesman would be keen to follow up with you. That should have been our first warning since we had to do all the chasing.The second alarm bell should have been when we arrived to discuss our options to discover the salesman had finished before closing. Again no follow up to reschedule another meeting.Next, we were expected to pay 90% to secure our product, not the expected 10%. The comment made was the salesman was sick of holding water tanks for customers.After the installation we noticed that not everything was included, apparently that’s on us. If I knew the items were missed and not part of the tanks inclusion, I would have highlighted it straight away. We don’t have a problem paying, where was the communication? There was no offer to help with assisting us as customers, just the additional cost if we still wanted to purchase the missed items. My husband spoke with someone who said they look into it and call him back, of course that was two weeks ago. The following week we receive an email stating we had to pay additional fees before receiving the product we still wanted to go ahead. We were given an amount with no breakdown of cost or labor so I responded asking for a breakdown. Who in business sends out that type of response? Another week has passed and we are still waiting for a response.Now we have the dilemma of who we should contact in the future for our water pumps, water filters, fire pumps and all the water tank plumbing we still require. Obviously this business is doing so well there they don’t need customers nor the money.

These guys are knowledgeable and very happy to give you the right information for your product if need. A good work atmosphere.

Had an alarm sounding on my septic system early Saturday morning, called Civcon left a message, within 10 mins Bruce called said he was 30 mins away , showed up and diagnosed the problem, faulty pump was fixed and after going through whole system thoroughly it is back to working efficiently again. Friendly, prompt, professional and experienced service, would highly recommend. As a septic virgin he explained everything thoroughly and left me with the knowledge to understand the inner workings of the system.Andy-Sawyers Gully.

I've been using this business for 14 years. Civcon have a very good range of tanks, pumps and various fittings. Staffed by a happy, helpful and knowledgeable team, this business is my first point of call when I need components for my home water storage. My most recent purchase was this morning when I bought a replacement pump for a 14 year old pump that had been ailing for two years. When I first reported a problem Civcon provided information about resetting the pump, and this gave the pump an extra couple of years of useful life.This is a first class business!Mike

Made contact via email looking for some filter elements. Kody responded (and even tracked down an extra one off one of the servicemen), payment was easy and even with COVID, my package arrived in perfect condition within the week. Thanks heaps Kody!!!!!!!!!!!

Couldn’t be happier with the service we received. Friendly, efficient and extremely helpful. Would recommend to anyone.