Palmers Medical Centre Truganina

Dr Saima is our family doctor. She is kind and takes time to listen to her patients concerns. We have great respect and admiration for this doc. She always goes above and beyond as a gp and is truly an asset to the loca community. The nursing staff is also very professional and friendly.

Our new family clinic! All the staff are execptional, all the receptionists and doctors we have seen have been very helpful and caring. Dr. Sree is particularly excellent!

I have been a patient of Dr saima Hussain for a while now and she is an excellent doctor. She is a friendly face with kind heart and has sharp diagnosis. Her treatment is always extremely effective and I am very grateful to her.

Aside from Dr Nan who has been a fantastic GP, there is nothing positive about this clinic. For a practice that no longer bulk bills majority of their patients, why can’t you use that extra money generated to hire medical receptionists that are professional and have empathy? My family and I have been attending this clinic for more than 7 years and the attitude of your receptionists has been consistently horrendous. Their behaviour towards my mother last night takes the cake.Is employing disrespectful and racist receptionist part of the job for Palmer’s medical centre?My mother was having trouble receiving an eScript from Dr. Nan last night and instead of problem solving the issue (apparently ability to problem solve is clearly not part of the job description for the medical receptionist at palmers medical) they yelled at her saying that she has been calling too many times, made fun of her last name, and said that they can’t force the doctor to send the script.Honestly, I wish there was an option for me to post the call recordings, because clearly Palmers Medical is great at ignoring the many bad reviews about their receptionists and deflecting the blame back to the patient.Yes, my mother called three times yesterday, her appointment with Dr. Nan was at around three in the afternoon and she did not receive her eScript even though it was getting close to 8PM. She is a diabetic who is insulin dependent with other chronic issues and has not been able to eat much at all the past few days due to nausea and vomiting. She is incredibly unwell needed that antiemetic medication, to your receptionist to may not be big deal since it’s hard for amoral racists to have empathy for other older persons of colour.Another receptionist named Gale later called my mother last night and kept repeating to my mother as if my mother was an illiterate that the script is sent via SMS and not email despite my mother saying she had not received it, assuming that my mother had no idea how eScripts work. She did not give her a chance to speak, and my older sister Lalita ended up finishing that conversation instead with Gale that my mother did not receive the SMS and that their entire communication towards my mother was disgusting. The only thing Gale had to offer was “well do you want me to let Dr. Nan know to try sending it again?”, none of them even had any remorse with the way they had communicated.I don’t know Gale, as someone who is working as a medical receptionist, why not put your thinking cap on and think, what can we do to problem solve this issue instead being disrespectful? Maybe email a copy of the script if possible or offer a physical script that we can pick up if it’s not possible to email, maybe offer another option to get the eScript sent to another phone number, if you can assist with getting another phone number from us and pass it on to Dr. Nan, instead of yelling at my mother like she was not worth anyone’s attention or care. She is sick, do you think she would bother calling if her health issues were mild and manageable?We all age, one day I’m sure someone will treat you the same way you treated my mother, mock you, yell at you and treat you like a fool even though all you want is to get better.Dr. Nan had later resolved this issue by sending me the eScript instead which I was grateful for, however no pharmacies were open at that time in our area, so it was another night of nausea, vomiting, and hypoglycaemia for my mother.I don’t expect Palmer’s medical to take this complaint seriously or even care to re-train their receptionists. They will probably play the blame game as usual and protect their disgusting receptionists and that’s fine. We only put up with your awful receptionists these many years because we love the care we had received from Dr. Nan all these years, but after last night, it’s no longer worth paying to be treated this way. After we receive my mother’s blood test results, we won’t be coming back again.

Quick and easy service with great doctors. Went to a different medical centre before this and spent 2 hours waiting, whereas here the whole process took less than 15 minutes.

This used to be our doctors not anymore!Since they went private it’s ridiculous!Explain to me how you charge late cancellation fees of $40! When someone has covid! Then carry on to offer a phone consultation! Explain to me what the hell the doctor gonna do over the phone for someone who physically needs the doctor to physically see their skin issues!!!But my son needed stitches today and were told we needed to pay the fee first! Im not paying $40 for nothing! The only reason we go there is for one specific doctor! Dr Aung! He has been our Doctor since we moved to the west 8yrs ago. Since the clinic charge fees my husband and I have moved to Morris Rd Clinic. Kids are free only on regular days! Its sad that we won’t be able to see Dr Aung again!If your looking for a new doctors try Morris road!! They are really good! Dr Irvy is amazing! And the staff there are so much nicer than the palmers medical staff who don’t know how to greet patient or be genuinely nice. They have always been rude like as if patients are an inconvenience to them! They are especially rude to those whose second language is english!

Horrible !!!! They are so money minded. Moved my kid’s 5pm bulk billed appointment to post 8pm to make it a $20 out of pocket appointment. It’s not at all about patients at this clinic. Doctors are always late… no respect for our time or the appointment system. Guess they are one of those to be blamed when Medicare ceases to exist.

All the doctors and receptionist staff have been amazing during our numerous visits. Dr. Sree is particularly exceptional. It's safe to say that this is our family clinic now.

We missed an appointment for our 1 year old and had to pay a non-attendance fee of $40 yet our out of pocket fee would have been $20....Beyond a joke..Everything is about the $..Often it's come back in 2 days for another appointment...A gastro was 3 appts...