Animal Clinic Maffra

WORST vet experience ever at this place this morning. The vet was rude, impatient and severely lacking in empathy and compassion. This clinic pales greatly in comparison to Gippsland Veterinary Hospital. I left the first (in tears) and went to the latter and was so impressed with the latter. Do yourself and your pet a huge favour and only go to Gipps Vet Hospital where the service is exceptional.

Terrible customer service by Holly on the phone.Until this point, this was by far my preferred vet and I was happy to have found one because I deal with highly reactive dogs for a living and sometimes things happen that are difficult to avoid when working through issues with problem dogs.In this instance I called to see about getting some antibiotics for two of my rescues that had a scrap and each had a puncture wound. Holly informed me that I would need to take them in because the vet needs to see the dogs before issuing a prescription which was fine and understandable. She then told me that the earliest appointmet was after the weekend and that it was my fault for not calling the day it happened. Little did she know it was the previous evening and there was no option to call the previous day. Since it wasn't an emergency I decided that waiting until the following day should not be a problem.It wasn't just the fact that she was blaming me for the issue at hand, it was the way she so rudely jumped at me about it and was clearly judging while also being completely ignorant of the reality of the situation.I prefer to take my dogs to a place where I feel comfortable speaking with the staff without feeling completely judged and spoken down to.

Incredibly happy with Mark and all his team. Very empathetic and understanding and I have no issues with getting any questions answered on multiple occasions that I’ve rang or gone in. We were absolutely blown away at how knowledgeable and thorough he was. Hope we see him for many years to come.

Taken our dogs there for couple years .one vets bed side maner to our old boy was the first time that he has been treated so bad haveing a musel put on him .only went back to see lady vet ,she was above and beyond. But when the time come for him to be put to sleep ,it was all about profit ,we went else where in sale ,staff fantastic cost was $300 less than this vet .Won't be going back

Our experience four years ago was very good and the service price was justified. But our experience this time was a shock we paid for the service no questions but we vowed we would not return next time. The payment was over the top. We recommend getting an idea of cost before leaving.

Great staff and very understanding Vets!

Always great service from Mark. He's looked after most of our animals at one time or another.

I can not recommend Animal Clinic Maffra high enough, they make you and your pets feel very welcome and go above and beyond for their clients. I really appreciate everything they have done.Thanks again Animal Clinic Maffra Team

Awesome very helpful great staff, knowledgeable and thorough