99 Bikes Castle Hill

A team member was helping me pick some new bike lights and after he helpd me out I explained to him that I got charged more then what was indicated on the price tag the last time I was in. He said sometimes that happens when there is a deal on. He didn't seem like he was going to apply the difference. I mentioned that I'm pretty sure its law that you have to charge what is on the tag provided. At this point two other team members say no its not and one of them continues to say the price is, what it states on the computer. Now the real problem I have here is both of their tone. It wasn't stated in a friendly manner and came across very abrubt, almost scoffing at my comment. The ACCC website clearly indicates a business must display clear and accurate prices and to charge the lowest price if two have been provided. Two prices had not been provided only the one on the box, as I cannot see what numbers you are charging me until I recieve my online receipt.

Very professional and informative so we could make a decision on our bike purchase. Not pressuring at all during the process and happy to provide a quote for us to look elsewhere if we wanted. We will be going back

I rarely write reviews but I had to write one regarding my purchase and service at 99 bikes Castle Hill. Had to wait a bit due to customer demand, being a weekend, plus a sale on, however once my partner and I were attended to by Charles it was awesome. Nothing was a drama. Any question was answered or any issues raised was sorted. I really cannot praise Charles service enough. From Setting the bike up and how to dismantle it and maintain it. Recommending different helmets, pegs and tubeless setup info. It was awesome service. I will definitely be back for any future parts or items needed.Thank you!

Great shopping experience. Joe helped us patiently to find the best bike according to our budget. Thanks Joe

For the first time I had my nine year old Trek Emonda serviced at 99 Bikes Castle Hill. I dropped my bike off at 9.30 am and got an SMS 3 hours later that my bike was ready for pick up. I had booked it for a Standard+ service, but after a close inspection the bike mechanic recommended that a Standard serve would be sufficient, saving me $50. I was very happy with the service and would recommend 99 Bikes Castle Hill to all my bike friends as the staff is also very helpful and knowledgable.

Had a problem with my rear suspension and dropped into the store to see if someone could help me adjust it properly. Joe was really knowledgeable and helpful and sorted it all out in about 10 minutes. Joe mentioned he used to do heaps of mountain biking and knew lots about suspension. He was right - it rode like a completely different bike on the way home. Thanks Joe!

Just bought a kid (Norco 21 Storm) and an adult bike (Silverback 22 Stride Sport). Must thank Joe from Sales, for being extremely helpful, patient, and guiding us through the process, and facilitating a good deal on the bikes and accessories. Appreciate the tips he gave to maintain the bikes. Very kind of him to help us load the bikes onto the car. We tested the bikes yesterday, and it was great going. All in all a good buy, great shopping and riding experience.

I had my bike serviced and repaired here recently and they did a great job. Having a bike that’s an unusual make and trickier to fix, they were able to provide solutions to the bikes problems in a timely manner. Good team here, treat them well and they’ll do the same for you. Thanks.

Charlie, top bloke, super helpful and knowledgeable. No fuss buying a new bike. Highly recommend this 99 bikes store.