Hardy Brothers

I have recently received an excellent experience with my online purchases. Being interstate and locked down due to restrictions, Penelope has been more than helpful, delivery and quality expectations were accurate.I am definitely recommending Penelope’s quality service.You an asset to Hardy Brothers Penelope thank you again

My fiancé purchased my beautiful engagement ring from Hardy Brothers in the City. When it came time to get wedding bands I had a specific idea of what I wanted but it was more complicated than anticipated due to the ring elevation. Mel was determined! After a few failed options that were either not what I wanted or too expensive, she found a solution to my wedding band and engagement set that is perfect! I love it and can’t wait to wear them together when we get married in Feb. So grateful that Mel kept on trying so hard to match my desired look and so appreciative of her patience and communication when it got hard and I was frustrated! Thank you Mel!!

Alexander, Gemma and the team were an absolute pleasure to deal with. They went above and beyond our expectations. The timepiece was perfect and the range exceptional. I would thoroughly recommend anybody looking for jewellery or watches to visit Hardy Brothers Brisbane or visit them online.

Purchased a Bell & Ross Ceramic 12.3.22 - 4 months in the watch snapped at the link for the band connected to the face, occurring whist wrist was back putting on shoes. still under warranty - they denied stating in their opinion watch was dropped or damaged. I got a lawyer as I was disgusted, they still refuse to replace and have only agreed to repair after legal action and a phone call from a local media source, from there legal response it was stated that any further public action in relation to the media they would sue for damages under a slander claim. This in my opinion is a terrible company and consumers be aware. I will advise there was never a time in which I was ever contacted by hardy brothers to ask how the watch broke, they made there own decision via a third party assessment through Wallace Bishop. I am disgusted, and its of my opinion in this instance they have put profits before service, Staff are also rude on after - sales. Hardy brothers !! please get a lawyer use this as your claim on slander as I would love to see you in court. :)

Amazing service by Agata.I was in the market for a watch to celebrate a milestone. Hardy brothers was the first places I went into by chance and reputation. On walking in I explained I wasn't sure exactly what I was looking for but Agata pointed me straight to a watch that she knew would be perfect.Agatas service was so good, that while I was awestruck by the peice, I thought to myself surely this isn't this easy!! I then deliberated and visited many other stores narrowing it down to 2 watches one from HB and one from another boutique.Going back in a week later Agata recognised me and my partner (despite our masks) , and showed the watch she suggested at the start. Needless to say I purchased it and love it.Hardy Brothers service and in particular Agata, was exceptional. The bracelet was resized to exactly what I requested and nothing was too much effort.Thank you again Agata and team. We will certainly be back!!

Best purchase experience. Impressive service from the European lady(Forgot how to pronounce the name). Very friendly approach, treated me like a friend instead of customer. Gave me a lot of advice, very knowledgeable. She didn’t sell me a watch, she helped me own one. Will definitely come back.

My wife, son and myself dropped in to the Brisbane Hardy Bros store to purchase a band for a Breitling yesterday. Walked out an hour later with a beautiful B&R for Cynthia. The most beautiful watch I have ever seen. The decision was made easy with the terrific service from Agata and her very own B&R masterpiece. Chapeau Agata, you are an excellent host and looked after us incredibly well by making the whole experience fun and interesting. Cynth is feeling very blessed and extremely happy with her latest masterpiece.

The lack of care, commitment and respect in customer service is obvious... sad to see one of the good jewlery brands is now downgraded...

Fantastic service and a fantastic team! I went into Hardy Brothers, and the team helped me pick out a stunning Bell & Ross timepiece. It was my first big purchase and I was a bit apprehensive at first, but Agata and her staff were extremely patient and answered all the questions I had. I'd highly recommend popping into the store for your jewellery and watch needs!