Snooze Chadstone

Shocked! Aggressive delivery man, damage to property! Do yourself a favour, shop ANYWHERE else.I am so shocked at the treatment I received from Snooze Chadstone.My friend needed me to be at her new apartment to receive delivery (she had a medical appointment), and I am so sorry to say from the moment I met the delivery men I was anxious and uncomfortable.In short they presented as aggressive, uncaring, unaccommodating and very pushy. As a friend doing a favour and doing my best to get them easy access into the building, I felt huge regret and felt unsafe around these people. They actually damaged her new floor boards while bringing in the mattress. I cannot even understand how it could happen but with the amount of force I saw one of the men push the mattress (this seemed very excessive) and I heard a crunch and crack, to find that a massive splinter about 18cm long had been wrenched from the floor board.I asked them to stop to see what had happened and instantly the men became incredibly defensive and rude. I had to call my friend to make sure she wasn’t far away so she could talk to them about what happens next.After some discussion the men insisted on us paying them the $80 delivery fee and said “I’m actually the store owner and Snooze isn’t liable for your dodgy flooring.”These men were very intimidating and so rude, I can’t believe how we were treated and the damage that has been done will come at a significant cost to repair.DO NOT USE SNOOZE. They don’t care about you or your belongings, they only care about getting a sale. For the cost of their products they should be using a reputable delivery service, not some dodgy, rude guy who claims to be a store owner.I don’t care who you are but everyone deserves respect and they should have insurance to cover damage that they do to other people’s property and to the mattress too! The only thing so far they have offered to replace.Shopping here cost us a whole lot more than a mattress.DO NOT GO TO SNOOZE. It’s not worth it. I’ll be shopping at Harvey Norman in the future.

Love my bed. It’s hard to choose a new one. A big investment but the staff were really helpful.

Great service and advice. I can’t recall the guys name who helped us but he spent ages educating us and helping us find the perfect mattress. Thanks!

Staff are great and very knowledgeable, Julie really looked after us when choosing a mattress and bed frame. I called the store and Jacinta was more than happy to check the bed was on display and then send several photos of the bed to see if I liked it before coming in and purchasing the bed.

Pushy Greedy Salesman the Dark guy with beard .More interested in making money than listening to customers .Hard to understand what he was saying. Bought the Same Bed Somewhere else for half the price .Rip off place

Thank you Donna for your wonderful customer service - you provided excellent product knowledge and were patient and attentive. Having looked at other mattress options at other retailers I felt your professionalism helped us finally make a decision. I felt Snooze was the right choice for expert knowledge. We are very happy with the choice and investment we have made in quality bedding.

Jacinta and the team have been so good to us. We just renovated our house and there were so many difficult choices to make. They were very understanding of what was required throughout our home and flexible with their terms. A team that doesn’t hide behind their small print. Thank you guys

EXCEPTIONAL SERVICE WITH A SMILE! From the moment my partner and I walked into this store we were blown away by the customer service. We were guided by excellent advice and recommendations and over a year on from our purchase we still remember the pleasant experience. I recently raised an after care request and the amazing service continues. Shout out to the lovely Donna who was as professional as she is friendly and knowledgeable. Donna has our request under way and nothing was too much for her or this store. We wouldn't hesitate to recommend this store to anyone looking for a new mattress. Thanks again guys you are simply AWESOME!!

Thankyou Donna for your professional, friendly and experience on our recent purchase of a mattress set and bed head. You made it easy for us refining what we needed in the way of a new set without being intrusive. Keep up your wonderful work, Snooze is fortunate to have you work there!

amazing service honestly.the store owner was amazing in giving me in depth info on what a mattress should feel like as it goes by weight and how it should be for me as a small person as it is a long term investment! she was really honest and i didn’t feel any pressure at all which was awesome, exceptional! 10/10