Sew Fix Sewing Machine Repairs

I had a service during lockdown and was informed it would take about a week due to staff restrictions, after two weeks I still had no machine, I called to get am update and they informed it it hadn't been touched yet, I understood... It happens...I picked up my machine a few days later it still had the same timing issues that I brought it in for. After taking it back for an additional service it was done in a few days. All up i had no machine for 3 weeks, I use it for my small business so I was a little stressed not having it for so long.Machine has been working fine since and the staff friendly.

Jeff and his team are very professional and customer focused. I asked for 2 old machines to be serviced within two weeks, as I’m moving house- to the country.Jeff promised to have the machines ready on time. He rang me within a week to say they were ready. This helped me greatly. It also included him getting in a part for one machine.I was hesitant to go with Sew Fix due to some negative reviews regarding time frames. I ended up ringing Spotlight to see who they used. They use Sew Fix.These negative reviews seem to be misleading. Sew Fix were fabulous- and Spotlight recommended them very highly to me. Go Jeff and crew! Thank you so much.Andie.

Mark and his team are always happy to help, whether it be advise over the phone or tracking down and ordering something in. They treat you and your machines like family.

I called 2 weeks ago to inquire about getting my sewing machine serviced. Spoke to a lovely lady who was very helpful with information & costs. Dropped the machine off for service last week (on the Wednesday). Checked the turn-around time for service to be done, and confirmed whether advertisement of approx 4 days was still accurate. Was advised that 4 days is usual turn-around time, but that they weren't incredibly busy, so might be able to get service done in a slightly shorter timeframe.Called this past Tuesday, as had not heard if/when my sewing machine would be ready to pick up. Was told they've been really busy and no-one has had a chance to assess my machine yet, but should get to that within the next couple days. Called again after lunchtime yesterday & was again told that no one has had a chance to assess/service my machine yet, but that they would do so this morning & I should be able to pick up the machine today.No update received by lunchtime today, so I called to follow up yet again. Only to be told that my machine had still not been serviced. I told the guy of the all the follow up I had done, only to continually be given the same or similar reply & that I wasn't happy about being mislead and checked if I could pick up my machine. He very rudely and abruptly said that I could pick it up & equally rudely and abruptly hung up the phone.I honestly can't comment whether the repair or service would have been good, as their lack of customer service didn't actually allow for it to get to a stage where I could comment on that - hence 1 star rating. Rating would have been 0 stars, but I had to choose something, else not possible to post.The lady who attended to me, when I picked up my machine was lovely and very apologetic, though.

Top blokes top machines top prices can’t beat them personally best I’ve met in the business

Joanne is a legend. She helped explain all the differences to me as I barely know anything about sewing machines. Bought an industrial sewing machine and an overlocker as I was very pleased with the customer service. And also, their prices are cheaper than private sales on fb market place if I put into account servicing and transporting costs. Bought them for my peace of mind

In the starting they were good, but after few months the owner named Mark changed alot. I was keep calling to book due service and every time the lady and guy in front was telling me we will pass it on and now 4 months still no response, no one showed up for service. No response at all.

I went here for a spare part, not really knowing exactly what I needed. I was patiently educated, including demonstration, and dissuaded from overspending.This repairer is an exemplar to all service and supply providers of how to carry out business, and retain customers. If I could give six stars I would.Now relocated to better premises, bigger and better than ever.

Great little sewing shop. I needed a certain foot for my Brother machine and the team here were able to order it in for me at a great price ( they not only price matched to another store they also took another 5% off.) Easy and efficient customer service and happy to help. Thank you so much team.

Having bought a product that was in poor condition with the box that was damaged and the product inside that was also not as described. I called back to request a refund, however, what I did not expect from the other end of the call was a rude seller, shouting profanity back at me, telling me my claims with proof of pictures were trash". This have left me dumbfounded