Mister Minit Melbourne Central

Had a very frustrating experience, this shop's processes, communication and service is poor. I brought back my watch under the battery guarantee because it stopped within the 2 year period, and I was told it actually needed some repairs. I asked how much it would cost and how long it would take. I was told it would take a few days, and no charge. It actually took three weeks to get a callback, and when I turned up there was a different salesperson who said it would be $40. When I explained I was told different information by another salesperson, I was told to come back another day to try to talk to the original salesperson. I came back a different day but got a different salesperson again who also said it would be $40. By this point it had been over a month, so I just paid the money. The people I dealt with were polite and apologetic, but I shouldn't have had to come back so many times and explain the situation each time - the situation should have been proactive resolved instead of handballed. Very disappointing and a lot of unnecessary hassle - if I was told correct information at the start there would have been no problem.

Went to get a rubber topy sole put on some brand new loafers. They quoted $65 for the job, and when my shoes came back the glue job was shoddy and goes over the edges, there was glue on my shoe and the inside of the shoe at the heel was dirty and the heel itself was squished. Disappointed by this service.

Bought one tiny battery for my watch and they asked me to pay $15 when I bought exactly same battery for $4.95 somewhere else. A bit of a rip off!

Came in to get some new watches adjusted and batteries replaced. I left them with the attendant to pick up the next day, when I came to pick the next day they attendant read a note and charged me for the batteries plus band adjustments despite the bands not being adjusted at all (only batteries changed). Would not come back again, very poor service and now I must pay again to get the bands adjusted again.

Great service, they fixed my bag for me quickly! Would recommend.

Went in to have engraving on a silver bracelet for a wedding, showed him what I wanted and he advised it was ok. When I picked it up, he completely ruined the engraving, it was so large, thick and distorted, that you could not even read the writing. He ruined the bracelet and my experience of gift giving for a wedding 2 days later. The bracelet is worthless. I am guttered. He should have advised me that he could not do it, not just perform a shocking job and take my money. I work for Barristers and provided a photo of the extremely poor workmanship and they could not believe it. Avoid at all costs!UPDATE: Their customer service was extremely helpful. They offered me a 100% money back guarantee and I was truly impressed how prompt and courteous they were when I returned to Mr Minit for my money back. Thank you Mr Minit.

Jim was really friendly and knowledgeable when it came to figuring out what was wrong with my watch.The problem was fixed in 10 minutes.Would definitely return!

Jim was great! Measured out and punched some new holes in my RM belt, super happy!

Melbourne central branchI was very disappointed by the service,The guy is so rude, he doesn’t know how to talk to customersI had an issue with my sneaker and asked him can he fix or no he was very rude, and the same behavior happened last week as well.I really don’t want to recommend this business to anyone! Waste of time and money with a rude boy!

Really upsetting customer service from very rude worker. Came to get my shoe repaired but when returned had a totally broken zipper which wasnt broken before. Literally came in with an issue and walked out with another issue. When I discussed the issue with the worker, they said It's not my problem."I went to another shoe repair shop in the city and was told that they've heard scathing reviews of this place.Even if their service is cheap