Michael Wenden Aquatic Leisure Centre

Very unorganised. When I had provided all details via phone and they confirmed the dates for my both kids to start swimming, the centre was not ready. They passed from one person to another and here I thought all was done. I had provided payment details on my initial phone and then on the day we we came. 2 weeks later received text saying payment didn't go through. Came in and provide payment details for the 3rd time. This time they only update it on one child and the other still had outstanding payments. Didn't get any notice or text message again after 2 weeks that payment has not gone through. Then they charged me extra $10 per child for not providing correct payment details. How is this fair?

happy with our experience in the swimming classes for my son. The team remained personable, professional, however it needs a better program to develop more skills to children. I wanted them to teach standing still in water (dog swimming) and how to react in case of emergency. These safety measures are more important in my opinion.Saying that, Team does phenomenal work as much as possible every class.

Staff are unhelpfulHave to call 10 times to solve problem with deducting more money from account, putting children in wrong levels.

Worst pool you could possible go to if I could give 0 i would 100% do it the second we walk through the doors there’s a guy with a chopped up beard giving us attitude trying to kick us out for claiming we have no guardian even though we had a guardian sitting outside on a phone call drinking a coffee and kicked us out and called employees and banned us from entering forever

VERY POOR CUSTOMER COMMUNICATION AND CANCELLATION POLICY IS A JOKE. This Rating is only for the Communication and Cancellation PolicyMy wife was going to twice weekly evening Aqua Aerobics classes that were recently cancelled after a Staff Member resigned - no one from the Centre had the decency to contact the people who went to the classes.There is a 30 day cancellation Policy, so for them no longer providing the classes my wife went to, (the sessions they do offer during the day do not work for her) she has to continue to pay them for 30 days.

Staff member Jœ is rude and his approach is low key no doubt but Reception Manager Jonathan is very immature, talks like an uneducated person, he doesn’t deserve to be a manager, he has no sense or capability of handling situations maturely.

It was good experiences but this year they deducted money from our direct debit without sending any notice during Christmas Shutdown period (4 consecutive weeks $17/w) without providing any swimming lessons. This is very unprofessional and cheating which you can't expect. They are not responding my emails/phones. If I find any better center then I will move my son from this center.