The Installers

Thanks Jake for your patience in helping us upgrade our cameras to the very specific cameras we wanted including setting it all up. You've been very accomodating and kept us informed along the way. Always highly recommend your great service with a smile.

I had a problem with cameras when I changed internet providers, Jake went over and above to try and fix over the phone but could not sort it, coming into Xmas I knew he would be flat out but he found half hour between jobs, turned up pulled his laptop out rebooted and upgraded in half hour everything is working perfect.. could not thank Jake enough…5 starsMurray

Disappointing passive aggressive service.Came highly recommend so perhaps I had high expectations. I was asked to provide markups for the purpose of a quote, so sent snapshot pdfs of the original as-cons (building measurements clear and elevations) with mark ups of with locations of new points and summary email brief. After serveral days and a polite request to confirm receipt of the email (and resending), I was told I need to send proper plans.Obviously too much work on because the dismissiveness and combative nature of the phone call was dissappointing.Great to know youve been doing this for 17.5 years and your not a spastic (their words) perhaps be clear with what you need in the beginning and dont call plans mark-ups, theres a big difference.

Jack is the most rudest person i have come across in Perth! When asked about why our query is not responded since Nov'22 and if we can speak to the owner he responds saying owner pays us to answer phone if you want you can speak to me or else keep the phone! This is quite worrying and concerning as we don't know when our issue will be resolved and if its safe to use their service anymore!! Jack texted me after reading this review that I need to change my review comments here and this really is so unprofessional attitude and service!I really wish our alarm issue is sorted at earliest.Would never recommend this company to anyone!!

This is the second time we have used The Installers at our property. The first time was an upgrade to our alarm which was damaged in a storm last year. We were so happy with the quality of the service we knew they were the company we wanted to install security cameras at our home and hook up our electric gate to open via an intercom.Jake and his team were extremely knowledgeable on their products, and their service and professionalism were amazing. They were on time, even kept me updated as to when they were going to arrive, cleaned up and took the time to really explain the product and how they worked.I would have no hesitation in recommending these guys for good quality, old fashioned service, who provide state of the art products. We cannot believe how good the quality of the camera system is! Thanks boys.

We installed an 8 channel Hikvision system for our family home in 2016, along with a house alarm, and video intercom front door bell. Today I called Jake for the first time, and it's fair to say I got treated very professionally and respectfully. I have had an independent professional advise me that my hikvision cameras are all genuine hikvision. This same independent professional could not believe the low price. I would gladly and highly recommend The Installers to anyone wanting great service and after sale service that is indeed genuine. The Installers are great people to do business with. Thanks Jake and team!

Couldn’t be happier4 cameras and upgraded to install an Intercom too. Wife is delighted and feels safe at home.Jacob (& Sam) was friendly, swift with replies and answering all of our questions.Installation was slick and they even tidied up after themselvesVery happy customers and would not hesitate to recommend their services

Jake and The Installer's team provided a quality service front be very beginning. Jake met me at a time after business hours that suited my availability to discuss what I wanted in my new home as well as providing some cost saving suggestions and professional advice during the quoting stage.The whole installation was also a great experience and now I'm up and running with a Hikvision intercom, 5x Hikvision cameras and Hikvision NVR, Security Alarm System with WiFi connectivity, home hub with POE switches, and additional data and TV points throughout our new home.I would highly recommend The Installers!

Very happy with cameras, security system, intercom and advice given by Jacob.Happy to recommend highly.

I received an email informing me of a superb deal the installers had on an alarm system. I emailed the contact that evening and within moments any questions I had asked were answered. I couldn’t find anyone close to matching the price (with or without matching the products) so I booked them a couple of days later. They were available within a week. I was still they would attend between 8 and 9am today. The guys rocked up promptly at 8am, were very friendly, walked me through the best positioning of sensors, keypad etc. I went back to my office and within about 4 hours they were done. We were shown how it all works, they loaded and set up the app on both our phones, payment made and that was that, so easy it was like they weren’t even here. The installers are genuinely honest people, careful workers, wry competitive in pricing and top quality equipment (Hills)....without any hesitation I can only advise you to not waste time looking elsewhere, book the installers and just wait to be impressed