Plush Jindalee

Jindalee store. Bought a sofa 11 June. Still awaiting delivery, scheduled early October. $3000 + is paid in full.23 August bought an armchair $1200 paid in full. This armchair was last only floor stock item. We were not allowed to take it with us. Plush only would deliver (charging us for this) and would give themselves 2-4 weeks to do this delivery! No date provided. Phoned Plush Delivery" often

It was a fantastic buying experience at Jindalee showroom. Masato was very helpful right from when we walked in the store.Now hoping the delivery and the product are as expected. Fingers crossed :)

We purchased a lounge in March on the basis that they could service the commitment of having it ready by July.We were assured multiple times that due to the new acquisition with Nick Scali that this was totally achievable. He said 6-8 weeks and we will be sitting on our new sofa.The dates have been pushed back..3 times.Current update on the portal is late August with zero commitment or communication from anyone.I have called and emailed customer service and received zero attempts to resolve or explain. When I told them about the initial expectation because we have a baby on the way and wanted a good lounge to sit on with a newborn they simply said that they can’t do anything.I understand that there is a delay in Shanghai.What I don’t understand is that after 3 date revisions I haven’t received a single notification, call or acknowledgement for by $9000 purchase to be delayed. They simply say it’s due to an issue in their IT system.If you are looking to plush for a good quality sofa, go for jt. Just don’t expect it to arrive

It’s very disappointing that you do not provide your customers with any idea of a delivery window until apparently 4pm onwards the night before the delivery. It's quite astonishing. People work, have busy lives, commitments, illnesses, family members to take care of etc etc.Firstly the lounge is one entire month later than predicted with no actual explanation as to why (fine), then it sat at your warehouse for a week and a half before you can apparently deliver it to me, then you wont provide me with a delivery window. I call your ‘customer service’ line to be told I wont have any indication of this until 4pm the day prior. I work full time and have commitments as mentioned above which makes it extremely difficult to not be able to plan my days in advance, yet it seems I'm expected to take an entire day off of work to sit around and wait for a lounge as I have no idea when it will be delivered. Seeing as I was told weeks out the actual date you would be delivering to me, I cant see how your delivery schedule would change so dramatically up until 4pm the evening prior that I cant be provided with a delivery window. Morning? Afternoon? Evening? Surely someone has some idea. If you genuinely aren’t coordinating your delivery schedule until after 4pm the day prior which I highly doubt, I have serious concerns for the organisation of the business.Please consider others, the customer who is actually spending money with you and keeping you and those who work for you in business (well over 10k from myself over the last few years), to grace us with a delivery window. It just makes me not want to purchase from you in future if there is zero consideration for your paying customers.

I would like to say a huge thank you to Tracey and to the Plush team for being so helpful.Tracey answered and explained all my questions. Very informative and professional service which made us feel confident with our purchase.Very happy with the quality of the product and the service.Thank you so much :)

Terrible customer service. We were the only customers in the store for around 20 minutes and were not approached once to see if we needed any assistance. Lazy boy across the street was much better.

We bought a Cameo fabric recliner for a movie room that arrived last week which seems OK, we were quoted $3089 for an additional leather lounge so we said OK, at the checkout price went up to $3500 the sales person said sorry i did the quote wrong, its another $500 dearer.Walked away from it, no sale.Reading Product Reviews about the problems with the leather I think we dodged a bullet there, I wouldn't want the stress of caring for the leather every 10 weeks plus friends and relatives possibly marking it.The Plush website is a great tool to change material and see what the finished design would look like kudos to Plush for thatNick Scali and others do not have that option

Moving to a new house and needed to purchase a couple of couches.What wonderful service my sister and I received from Masato at Plush Jindalee.He really took good care of us. If you want to know anything about furniture that the guy you need. 10/10

Purchased a lounge a lounge early January. Promised by 1st week of April. Has now gone to mid April which isn’t a real issue. The issue is with the lady that works there. Very abrupt and rude when asked about trying to improve delivery. Told us we can cancel order but won’t be getting our deposit back. Corey the store manager is great to deal with. Very disappointing customer service especially when you’re spending so much

I just had to write a review on the exceptional service I received at your store recently by Alisa. She listens and took the time to understand what look I was trying to achieve in our new house. She is professional, and her product knowledge and helpful suggestions on fabrics and colors made the whole experience so easy and very exciting. This level of service is rare these days unfortunately, so thank you Alisa.By the way, our old lounge was purchased at this exact store 12 years ago. It's still looking great and is now going to be used in the rumpus room. Thank you Plush.