EB Games - Bega

Anti consumer practices in this store.Been shopping there for years then, all of a sudden was challenged when asked if they would price match a game that was in stock at both BigW and Target in Bega. Staff checked Target online store and then refused to price match, stating it was not in stock online. Again I explained it was literally in stock in the other local stores and that I just wanted to buy it from EB to support them. It was then I was told “well we don’t price match more then 50 % less anyhow so, NO. The game was $50 in EB , $20 & $24 in Target/BigW respectively.Not only was it implied I was lying regarding the stock levels in my local shops, I was then refused an advertised policy to price match.On contacting EB head office, they stated the 50% rule was not supported policy and that it must be a local store policy and that they would follow up.So disappointed that a locally operated store treats its local customers worse than big corporations like BigW and Target.All preorders cancelled and We will never purchase at this store again

I don't play games so when I have to buy stuff the staff are always friendly and useful to get the right stuff

My son and I couldn't fault the service that we have received here. Excellent games and a very good choice as well. Highly recommended to all.

Helpful and friendly staff, decent range of products and great specials.

Absolutely fabulous service. Knowledgeable about products. Can not fault this store at all. Well done Jason and team.

Purchased online and received an open boxed rog eye with protective coverings removed and product was scratched and looked used. When I called the store, spoke to Jason and was told it was display stock from the floor. I stated that I paid for brand new in Sealed box and he then dismissed me and hung up the phone. Will be contacting the customer service line and the ombudsman tommorow. Be wary when purchasing online from Eb, especially from this store.

Bought 3 new games online and received from this store 2 of them looked used and 1 cover damaged, I called and spoke to Katie who was obnoxiously rude.. I will never again step into a store and will stop my online purchases.I am now reporting this to head office

The best part of EB Games at Bega is the great customer service, almost all of the staff are friendly, knowledgeable and more than willing to help.Their selection of games is decent but since they are a smaller store, they mainly only carry main stream titles. The prices on new games can be a bit steep compared to other stores but it's always worth to check in when there are sales because you can sometimes find a great deal.The other big part is their apparel and other game related merchandise, which is quite extensive and has many things you won't find in any other physical store.

I'm not sure about it and one thing is I have nbn and it won't let me bloody update gta 5 to play online I have been trying to get it to download but it won't

Really awesome service by the 2 young lads that served us today. Very efficient and nothing was a trouble. They were only too happy to help. Thanks so much