Solar Link Australia

I've found Solarlink very trustworthy. My system was installed four years ago. I've had two problems and they were onto them both very promptly. I can't say more than I would buy from them again in a heartbeat.

We put a deposit of $399 down on a system with Solar Link. Our situation changed and we had to cancel. They refused to return our deposit. They claimed it was a non refundable deposit. Be very careful with this company. Their business practices are questionable.

We went through Solar Link Australia for our solar system. Installation was completed on Saturday May 4th. We thought everything was completed and the relevant paperwork submitted to our energy supplier, how wrong we were! It was only brought to our attention when we queried our latest engery bill which was a lot higher than normal. Our energy supplier told us our reading was an estimate because the metre reading was actually less than last reading and that is impossible. We tried to explain that would be because we had solar installed, but we were told an EWR was lodged but cancelled the following day. We were told to turn it off as we could find ourselves in trouble as the metre is going backwards when it should not be.The installer (electrician) told us he submitted the EWR but Solar Link Australia told him to cancel the next day. Solar Link Australia say they never told him to cancel it.So where does that leave us? We paid for a product over 4 months ago and we have had no benefit from it, it is not working. In fact Solar Link Australia have cost us money. Do they care? No. They hang up when you try to talk to them. They take no responsibility whatsoever and try and lay the blame at their sub contractor.

Ordering the system went smoothly until the installation was handed over to a 'brokered' electrican. I paid dep in July and the balance on 20 Nov and became very concerned with the Installer, Dimitri from Eazy Electrical, putting back the installation dates. Installation actuated on 17 Dec but the EWR was never submitted to Energex to connect to the grid- the solar system is redundant while waiting for the paperwork.I sent multiple emails and called SolarLink' Director Adam requesting immediate submission of the paperwork but this has been ignored. Today is 29 Jan 2020. I have no clue if the system actually works while there is no EWR for our energy supplier to activate the connection feed in. Reading the last reviews from others looks like I'm not alone in being let down. Poor form from SolarLink including their brokered installation team.