Bras N Things Hornsby

Staff helpful and friendly, bra I wanted was not in store when I visited, the ladies located one for me and organised delivery. Thanks!

I went to Hornsby Westfield branch on 02/10/22, I was really unhappy for the blonde hair staff’s attitude, as I was:1, I called her a few time from fitting room for help and I was quite sure she was just standing behind the desk, end up waiting for 5 mins until she finally came in.2, She was just put the lingerie set I purchased in to plastic bag without any wrapping. Then I kindly asked her if she can give me a paper bag, then she wasn’t gonna wrap it in the paper until I asked.3, she literally fold my bra in half in the warp paper without sticker seal.I felt embarrassed and offended, but I didn’t made any complaints as I didn’t wanted to spend my time on it.But today I got my parcel from the store as they didn’t have my size and model in the shop back to the time, and on the title she put on “Mrs”, I believe i don’t look that old and I think they know I’m single in the system.It’s extremely rude and unprofessional of all she did to me as a customer.I don’t even think she’s qualified for Xmas casual, I feel sorry and disappointed for how they trained their employees.It was an awful and unpleasant experience…I love bra n thing but i don’t know if I still want to go back to Hornsby Westfield branch…

Today morning I had a great shopping experience. Girl helped me to choose the best fit and shape. Prices are also nice. I will come again for more to this shop. And bras are awesome.

Amazing customer service from Amanda she was patient and caring, she truely went above and beyond for me, clean and tidy shop with good quality affordable items

Out of all the stores I visit, Hornsby has the best vibe and customer service. I always walk away feeling better than when I walked in. Highly recommend

Just confirming that Marita makes this a genuine safe space. She just let me have a cute little breakdown in a private changeroom when the dysmorphia hit and then let me take the shopping at my own pace. 10/10 Blahåjs. Thank you, Marita.