Plush Highpoint

Worst service ever. I ordered in Jan too and was told that my sofa would arrive early May. Then they changed the date to late May and early June without any sort of communication. Now we got an email saying its delayed again and wont arrive until late June and it wont be delivered until early-mid July. Dont make us waste our time by giving us fake delivery time frames. We could’ve ordered somewhere else in this time and had a couch by now. They never answer their phones and haven’t responded to any emails. Disgusting service. DO NOT waste your time here.

A BIG thank you to Joanne at Plush Highpoint for her excellent customer service and willingness to listen to what we needed. I explained what we were looking for and she found us exactly that, and did us a great deal on 2 leather couches and she genuinely wanted to help, not just sell us something for the sake of it. Amazing service, thanks so much!

My partner and I have bought 2 sets of sofa from Plush in Highpoint. One set is already 6 years old. But they are still looking very good and very comfortable. We had fantastic experiences in both purchases. The staffs there were fantastic. We will definitely buy from Plush again.

Really disappointed with Plush. I ordered my sofa in January and was quoted 12-14 weeks for delivery. Just short of the 14 week mark they emailed to say my order was delayed and is not expected until mid-June. That will make it a wait time of 5 months for my sofa. This is hugely frustrating and makes me question whether Plush was ever in a position to deliver my lounge in 12-14 weeks. I am very suspicious that they actually lied about the timing to entice me to buy. I wouldn't buy from them again.

I bought the Snuggle Petite today and was helped by Joanne. She is very friendly, patient and informative. It was a lovely experience. Customer service has suffered a lot recently so it was a nice surprise to be treated so well. Thank you.

Terrible Customer ServiceWould definitely not recommend Plush. Its not what it used to be.They contacted my Parents telling them their sofa is coming in 2 days that was over 3 months ago and still no sofa and they dont know if its coming or when it might come.

It is disappointing that we order our sofa in July 2022 and it was delivered this morning in January 2023. Upsetting. Please think twice while you are buying something.

If you want to wait 7 months for your sofa (it still hasn’t arrived so could be even longer!) then Plush Furniture are your go to furniture company. Original delivery date was May. I emailed head office and Highpoint store with no reply. Not really into writing negative reviews but this is beyond ridiculous. Definitely do NOT recommended Plush.EDIT: After direct email contact with the store a refund of my deposit has been approved. Basis for refund was that I was unaware the item was manufactured and shipped from China, which meant Plush were unable to guarantee delivery within a reasonable time due to ongoing supply chain disruptions.

My partner and I did some researches on Plush website before we went to the store.Once we walked in the store, we straight away received greetings from the sale persons there. They friendly directed us to the sofa styles which we were interested in.We haven't made the decisions as our house is still building and won't be finished until early next year. But we will definitely go back to purchase the sofas there.

Order a sofa in January was given a tentative date of late May. They changed their systems over and the date changed to late June. When I queried it I was told the date was probably wrong but to check again soon. Checked again delivery date adjusted to 1st May. I had my old couch removed to prevent issues with delivery. Now being told maybe 3 more weeks. Samuel was incredibly rude and told me to speak to his manager about a refund. I explained that I still need a couch and what am I supposed to do apparently I'm ' one of those people'.I had called the head office and waited a day for a response and still haven't received any. I guess my small sofa bed isn't important enough to receive decent customer service.When I said I was going to complain he told me ' complain away lady' and told me I was behaving like a childGuess I should have gone somewhere else.