Storage King Fairfield

Tim & Wayne who manage and oversee the day to day operations at Storage King Fairfield are two of the nicest and most helpful people you could ever hope to deal with. They have consistently gone above and beyond to assist with our storage unit and the little logistics problems it throws up as part of our business operations. I honestly couldn't speak too highly about them. The Storage King corporate heads should consider themselves very fortunate to have such quality people working for them. Go and have a chat with them about how having a storage unit could improve your business model as it has for our little family business. A+

I cannot fault the guys and facilities at Storage King Fairfield! They helped me with a myriad of questions - both on the phone ( I live in a rural area far from Melbourne) and in person - and were friendly, professional and happy to help solve problems. Other storage places could learn a lot about how they conduct the storage business. Highly recommended.

Great big open space all on ground floorwith easy access. Excellent customer service.

Good clean and secure storage protected from the weather with a range of sizes.The staff were great: helpful, flexible, and friendly.

Never used storage before but Wayne made it a painless and easy process with his efficient and friendly manner

A great storage facility run by a super helpful and friendly team. Wayne and Andrew have helped our business a lot over the last couple of years by providing good customer service and by assisting in problem solving and storage/loading logistics. We'd recommend them to any small business that needs to create some storage or operational space. A+

Very helpful and friendly during a stressful time between houses, gave us a good deal which made it very affordable. Wayne in particular was super great

Very helpful staff. Friendly and gave me good advice to suit my needs.

SEEK ALTERNATIVEI was given wrong quantity of boxes first off. Then given picture boxes that dont fit together and when I took them back I was treated as if I had done something wrong. Very poor customer service. I will travel slighlty further next time to use one of their many competitors.The poor customer service was confirmed when i overheard a phone call to another customer. Short abrasive and abrupt.

Rude customer service by managerAll went fine over the phone and in securing my business, I thought they were great. But when I went in to sign papers and drop off the furniture I was treated rudely and everything in my booking seemed wrong. First, no one was there and there was little signage about where to go. Another customer saw me waiting and told me where he saw the manager. I found her on the phone having a smoke out the back. When she saw me she told me I'd have to wait because she's on smoko! Finally I was brought into the office and talked to pretty sharply. When I told her it's not what I imagined, she made it sound like a joke I would think I could drive up to my storage facility - but that's what I was told on the phone I said. Then I was given one that was furthest from any door! When I said I couldn't physically bring everything that far and I would have to cancel, she said I wouldn't get my deposit back that I had paid on the phone! Then when she opened it up it was the wrong size I had booked - far too small. She told me I was lucky to get the price quoted for it. But after checking my customer notes compared to the booking details she was looking at, she started to come around. She found one at the size I had booked near a door which i thanked her for.I guess it's easy enough from now on, but being treated so poorly, and seeing their disorganisation would make me quickly consider using someone else if I need to.There are a few entrances to the facilities where you can drive and park close by which is good, but inside is quite a rabbit warren, although probably common for this kind of thing? Aisles are fairly narrow which I wasn't expecting. They do offer trolleys if you need any.