Mr Grout Brisbane

We initially booked Mr Grout for a quote and found the process simple and professional.It was afterwards, when we booked the work to be completed things went pearshaped.1st appt cancelled the day before by Mr Grout(Found out later on FB due to Covid)The second cancelled by myselfThe third cancelled by Mr GroutThe fourth appointment, a month later gave me time to read the small print in the Quote regarding their big logo 10 year warranty.T&C's make the 10 year warranty uselessEmailed yesterday to cancel.Made other arrangementsDISAPPOINTINGA representative of Mr Grout on Facebook argued and deflected their 2 cancellations by bringing up my 1 cancellation.It's left a bad taste and I would never recommend them to clients, family or friends.The customer is always right" is not a principle held at Mr Grout's admin."

My shower looks brand new. They have been great to deal with and very accommodating. The girls in the office was very helpful. Thank you I would recommend.