Nick Scali Furniture

We have purchased the sofa last year,Now the Stitchers are coming off and the back support is sagging in,Also fabric has some colour variation,Highly not recommended buying sofas from Nick Scali because their product quality is so poor,Their customer service is not replying to the emails and not returning the phone calls either…please avoid Nick Scali.

Very bad company with very unfair policy. They require you 35 percent deposit and it is unrefundable after 3 days cooling off period.They require the whole outstanding amount to be paid 48 hours before pick up but will automatically cancel your pick up booking at 46 or 47 hours. Their sales online team never explains terms and conditions in details about the remaining payment and ask you to sign the online agreement if you place order by phone . Please carefully read all terms and conditions in the agreement and be aware of their unfairness sales terms. If you get used to fair terms and conditions of big companies like Bunnings, you will not be able to tolerate terms and conditions in Nick Scali ‘s sales agreement.There are much more good stuffs with cheaper price than those of Nick Scali. Do not rush on buying Nick Scali’s product before doing full market research.

Unfortunately like previous reviews the products take more like 15 weeks to arrive over the quoted 10-12 weeks quoted which makes it hard to plan. Initial customer service was fine though but should update their estimation process.

Very disappointing service, especially the delivery. We were told that the delivery will be done between 12-4pm so skipped the work and stayed all day at home and nobody turned up. Couldn’t get the help over the phone so had to go to the store to follow up. Finally had a call from the delivery man at around 5:30pm that they are on the way. When they arrived they said that its not their fault as the item wasn’t ready for them to pick up from the warehouse.Within few weeks, the legs came off the coffee table so we had to claim the warranty and we had to face the same challenge with the delivery. They give you a date and time of delivery but no choice whether you are available on the day not.We will never buy any products from Nick Scali in future.

Don’t even bother with Nick Scali! After sale care is ridiculous. Maybe focus on helping your customers instead of deleting negative Facebook comments & reviews and posting fake 5 star ones. Highly regret not reading the reviews before ordering our couches. Got a replacement couch that isn’t the same colour as our original. This company is a joke!! Extremely poor customer service!!!

Some of the most phenomenal sales people, decided not to name names because this clearly seems to be a reoccurring problem with Nick Scali employees. They tell you exactly what you want to hear and guarantee you “Nick Scali is nothing like other companies it won’t be longer then 12-14 weeks”. It is now estimated to come after 6 months from our initial order date. Highly regret not reading the reviews before ordering. Nick Scali is clearly known for their misleading information and extremely poor customer service. My family and I will never be purchasing from Nick Scali again. We highly recommend no one else does unless you want to wait 6 months for your order, and have to continuously chase up and waste your time finding out when it will arrive.

If I could get them zero I would. If you want to waist thousands of money and 7 months waiting for delivery you can choose Preston Nick scali. I purchased on last August and still haven't received any after 2 times got booked for delivery last year and this year ! just because manager in Preston didn't bother himself to pay attention to my thousand times follow up and disconnect several invoices they were link together and as long as not all of them available non of them delivered ! You can see I am mot the annoying one here ! Because I totally understand if something is not available is not under their control and depends on the costume but I can't understand why I can't receive some part of my orde rwhich was available even from last November and mow they tell me even that one is not available again ! Of course while this store is not locking the product which they got the deposit for it, some other store will sell it from the sttock !And I need to expect January February !this is so insane !

The following is an overview of my experiences with Nick Scali over the last 8 months. It is truly a catalogue of unprofessionalism, mismanagement, disorganisation, and denial which can only be endemic throughout the organisation.In April last year I purchased a Josie Leather Sofa in Tan. The sofa arrived and it was the wrong colour - completely different to the colour I had seen in the showroom. Yes I was was disappointed, but these things happen, right? - they'll simply exchange it. How naïve I was...After literally scores of phone calls and emails, the organisation reluctantly sent a person over to inspect the couch for which I had to take a day of annual leave to supervise. (The photos I sent through weren't adequate enough evidence) Upon arrival, the Technician" who arrived around 2 hours later than scheduled

I would think twice before purchasing from Nick Scali. They are happy to take your money, make you wait 12 weeks (which actually turned into 20 weeks/almost 5 months) and then provide a terrible service post-delivery.After waiting 5 months for the Mazara couch with recliner, it was delivered half reclined with the mechanics not working and the footrest unable to be put back in. The day after delivery (21/10/2022) I visited the store of purchase to lodge issue to which they completely washed their hands of any responsibility, referred me to customer service and would need to wait 1-2 weeks for a response.Fed up, I called customer service that day and best they could do was a technician visit on 09/11/2022..3 weeks after the couch was delivered.Technician visited on 9th and could not fix the issue, stating a new transformer had to be ordered..of course Nick Scali did not have any in stock (funny considering they sell many couches and recliners requiring batteries)..once again, just have to wait a few weeks for one to come in.On 17/11 was notified the second tech visit was booked for 29/11..that is now 5 weeks living with a faulty couch.A different technician attended on 29/11 and turns out unlike the first technician, this guy actually knew what he was doing (this one had been with the company a long time), he took one look, tested some things and said it wasn’t the transformer at all, it just required a new battery pack for which he had a spare in the van and they always have spare. Couch was fixed that day and recliner was operational.I was extremely annoyed at the pathetic customer service Nick Scali provide and I had to wait so long for what ended up being a simple fix. Having no recourse but to wait with no ability to triage or escalate jobs/issues is ridiculous. Their products are not cheap, and the wait times are long. Add to this the lengthy wait to have your fault looked at (and misdiagnosed by an inexperienced tech) I simply wouldn’t take the risk. You also have to dispose of the packaging yourself - sub standard service.IMO Nick Scali need to spend less on advertising their Christmas/Easter/mid year/stocktake/newborn baby/christening/birthday ‘sales’ on tv every second of the day and invest in their customer and post-delivery service for the products that they do sell.Go looking for your new couch and furniture elsewhere.Would give a 0 star if I could!

Order my leather couch in early January. Came mid July. Expected the delay due to COVID.Shopped at the Preston store.Staff were pros and nice.Store atmosphere so calm I wanted to pack my bags and move in.Tracking repeatedly denied I existed and was very clunky. When I phoned the store everyone was really nice and tracked it for me.There could have been more flexibility in negotiating delivery dates.I had to take a day off work eventually to fit in with them.The 2 delivery chaps fun and strong. Nothing was a problem.And the couch is lovely.Really good experience in such challenging times.