R.M.Williams Chadstone

Shout out to Yardi! Very patient and helpful staff members, especially since there was little to no sizing for the most common Craftsman sizes & colours. Whilst he couldn't get a sale directly, Yardi helped me thoroughly try on a few sizes and profiles to get the right fit for an online order. Couldn't be happier with the choice I made, I wear them everyday to work now. Thank you Yardi! Merry Christmas!

I had trouble getting the right fit for my boots (combination of large and wide foot) initially the online order were too big, then the next pair too small. Kathleen was very helpful in giving me two options to try, I was very surprised they had both these big sizes in stock. I finally was able to get the right fit and look forward to wearing them for many years to come.

I have many products from this store and the service is regularly of a high standard. This store was particularly good. Not over the top but attentive enough to and importantly relaxed so you can browse at your leisure. Great products that last.

Lily assisted me with my purchase of my first pair of RM’sHappy with the service, good work

When I came into the store to get my first pair of R.M. Williams today I was greeted by Cameron, he was very friendly, polite and knowledgeable. Cameron explained the different types of shoes to me and brought me several pairs until I found the the one that suited me best. Additionally Cameron even added a handshake at the end which was the cherry on the cake to the delightful experience. Although your wallet might not be happy, I can assure you that you’re going to be happy if you choose the right style and fit. Looking forward to to wearing these boots in as they age nicely.

Great service a day staff are not pushy for a sale. Genuinely feel that staff are genuine and happy to assist

Horrible Customer Service Experience.I recently visited the R.M. Williams store at Chadstone and had an extremely unpleasant experience. After purchasing an $800 pair of shoes, I expected a certain level of customer service and professionalism. Unfortunately, the representatives at this store failed to meet even the most basic standards.From the moment I entered the store, it was clear that the representatives were not interested in assisting me. When I requested to see different options for shoes, they were dismissive and rude, showing no willingness to help. It was evident that my presence as a customer was not valued at all.To make matters worse, when I inquired about the sizing of a t-shirt, I was met with an astonishing response. The representative told me to figure it out myself, showing a complete lack of interest and professionalism. This kind of dismissive behavior left me feeling disrespected and ignored.What disappointed me the most was the stark difference in treatment between myself and other customers. It was clear that there was a lack of consistency in customer service, as others seemed to receive far better treatment and attention. This differential treatment was unacceptable and highlighted the store's disregard for its customers.Spending $800 on a pair of shoes is a significant investment, and I expected a high level of service to match the price tag. However, my experience at R.M. Williams Chadstone left me deeply regretting my decision. It is disheartening to see a company that fails to prioritize its customers and lacks a basic understanding of customer service.As a consumer, I believe it is crucial to support companies that value their customers and provide exceptional service. Unfortunately, R.M. Williams Chadstone failed to meet these expectations. I would strongly advise against visiting this store if you expect to be treated with respect and receive the service you deserve.In the future, I will be taking my business elsewhere, where I am confident that my patronage will be appreciated. R.M. Williams Chadstone needs to address their customer service issues urgently, as no customer should be subjected to such a disappointing experience.

Probably the second best flagship store in Melbourne, just after the Melbourne Central store. Staff were helpful and knowledgeable, keen to always check if they had my size at the back. A wide range of their collection on offer here. I’ve called the store a few times to see if they had a specific shoe and they’ve always been accommodating.

The clothes are still great, the boots have improved back to the original one will put photos up after purchase

This has been my third time entering RM Williams at Chadstone. Each time as worse as the other. I entered the shop and was greeted by a young man who answered my question then pointed me to the change rooms very abruptly. As I came out, I waited around for follow up service, but felt a sense of judgment as the consultants were all standing around staring instead of helping. This isn’t the first time this has happened and it seems to be a reoccurring experience. I do love RM Williams products, but am always unfortunately leaving with the same feeling after I leave the store: Unsatisfied.Something needs to change.