Flight Centre Tuggerah

The woman I spoke to her name was Chloe was very kind helpful & politeTook her time with me to answer all my questions & give advice if needed

Very professional with a no hassle booking experience

I was very pleased with the service I received after booking a trip to Queensland and needed to cancel. Michelle at Tuggerah organized a full refund and kept me informed with regular friendly emails during the process.

Absolutely wonderful service from Emily at Flight Centre Tuggerah ( upstairs Westfield)She is kind and professional, an absolute credit to her employerNothing was too much trouble and emails or telephone calls back and forth to make sure I was happy with everythingCan't say enough great things about herThank you Emily

Flight Centre Tuggerah used a supplier called bedsonline to book an excursion called Madrid Tapas Adventure.It was supposed to commence at 7pm at a specific spot nowhere near my hotel so I used Google Maps to walk there from the Prado Museum which took me half an hour.Someone from Urban Adventures was supposed to waive a sign in front of the statue in the plaza.I got there 25 minutes early.7pm came & went but no one from urban adventures showed up for the Madrid Tapas Adventure…not the tour guide nor any guests.I called Andrea from Bedsonline on their ‘emergency number’ & she spent 30 minutes trying to call the company but no one picked up. She called them twice with no pick up.Then Andrea said she had no power to refund me & that their would have to be an investigation conducted by my travel agent even though Andrea confirmed I was at the right location & the excursion had been confirmed.I also had to buy my own dinner which was to have been provided in this tour & get myself back to the hotel which meant the expense of a cab ride.Andrea could not even confirm whether the day trip would proceed tomorrow for the next excursion also booked with those ‘niff nuffs’ bedsonline…Whatever you do…don’t allow Flightcentre to book any day trips in Spain with ‘bedsonline’ or Urban Adventures.They will just take your money & not deliver.Can you please make some calls to confirm its on. I don't want to have to go out early in the morning for nothing.I will write a negative trip advisor review as well.I’m very unimpressed.

Totally on the ball!Nothing is a problem...if you need to get there, then these people will go to the extreme to make it happen!!!

Really friendly and helpful staff. Had no appointment but that wasn't an issue Michelle sorted out everything I needed and made the holiday real. Thanks a bunch guys

What rude service. Definitely not booking through them. I didn’t have a date of travel so she was sarcastic and demeaning to me and refused to be helpful in any way. Clearly I need to shop elsewhere.

A very big thank you to Skye for arranging our trip to the Cook Islands. Thanks to her extensive local knowledge and recommendations we had an amazing time and look forward to booking our next adventure.

Chantelle provided the most efficient and superb service. She assisted in booking an international return flight and was very easy to communicate and work with. I highly recommend Flight Centre Tuggerah and asking for Chantelle - she is fantastic and very reliable. Thanks again Chantelle and Flight Centre!