Velosure Bicycle Insurance

Involved in a non-fault accident in Dec 2022. Velosure paid out $20k for bike in Jan 2023, recovered all the uninsured items and excess totalling $2.5k from the driver’s insurer for me, and reimbursed another $1k in medical expenses. I had one contact there who kept me up to date with the whole process. Couldn’t recommend Velosure more.

After a recent accident that totalled both derailleurs, and in the process ruined my frame that I had custom painted in green and gold for the Tokyo Paralympics. The team at Velosure really went above and beyond to make sure my bike would be fixed and ready to go before heading away for the biggest race of my life. In just over a week they had organised for my bike to be stripped and sent interstate for repairs.Each week I had an email updating me of the progress and time frame of when to expect the bike back. I really couldn't have asked for better communication from Mark, each step of the way I felt like I had as much info as possible. The bike is now back and looking brand new again, but most importantly, ready for me to race.Couldn't have asked for a better outcome, highly recommend these guys to anyone looking to insure their bikes, especially if they are that little bit special like mine is.

I recently had the unfortunate experience of having my bike stolen, but thankfully, I had Velosure Insurance to help me through the process. Specifically, Louwrens who went above and beyond to make sure that my claim was handled efficiently and effectively.From the very beginning, Louwrens was incredibly responsive and professional. He guided me through the claims process, answering all of my questions and keeping me updated every step of the way. Even though it was a difficult situation, I felt confident that I was in good hands with Louwrens and the Velosure team.In the end, Velosure replaced my Riese and Muller Tinker with a brand new one, and I couldn't be happier with the outcome. Louwrens dedication to customer service and his willingness to go above and beyond to help his clients is truly exceptional. I highly recommend Velosure to anyone in need of insurance.Thank you, Louwrens, for your excellent assistance during this difficult time. Your hard work and commitment to your clients have not gone unnoticed.Sincerely,Adolfo

Recently I lost the front on my very new BMC on some newly laid asphalt. Cracked the frame and busted the left Di2 shifter. Louwrens sorted it all out for me and I’ll be back in the saddle pretty soon, he did such a great job. I’m very happy I took out a Velosure policy.

I initiated a claim in Nov-22 suspecting my carbon wheels were damaged after hitting a big unsealed section on the road. Louwrens had been really great and empathetic of my situation. He helped me in the claim process throughout and I received the claim in December. I am very satisfied with the company and the claim process.

My e-bike Cube 500 was stolen and I lodged the claim.In about one week Velosure offered a cash settlement that I accepted.I have to say that the service and the assistance provided by James of claim office have been good and professional.I will use Velosure for my new e-bike.

the price is right. The service is great (thanks James!). And when I broke my frameset in a crash, they fully approved and processed the claim within a week. Highly recommended service.

My claim was well handled and fair outcome was achieved, my rep Stuart ticked all the boxes, getting me back on the road in good time and on a bike checked thoroughly fir damage.

My Canyon Grail CF SL eTap was stolen and I loved that bike so much, i was distraught and reported the theft to police and my building manager, and then applied for my claim with Velosure. To be honest, the only individual who was empathetic towards what happened was Chloe from Velosure claims team. I very much appreciate the professional prompt service provided during the claim process and walking me through each step. I highly recommend Velosure.