Fitness First St Leonards Platinum

The PT’s at St Leonard’s FF are pathetic. I line up each morning before the gym opens at 6am. I wait outside just to be able to get here early so I can use the equipment I need. I am one of the first people inside and two PT’s are always holding onto certain equipment for their clients so I can’t use it. I have to change my workout because of them. It’s fine, it is what it is, but they don’t even offer to let me have it for 2 sets. Meanwhile their client is still not through the door at 6.10. I let it go a few times but after seeing that their clients are late and the PT’s hog the machines it’s ridiculous. I pay to use the machines I would like, I wait in line early to get in early, there’s no care in the world by these sad kids. Pathetic PT’s. Every FF I have been to - Hornsby, north Sydney, Carlingford and castle hill FF are not like this. Worst gym I’ve been to.

If you’re thinking about joining mostly or partly to use the pool, please read this first. The pool is almost always crawling with loud out of control kids and parents. They have swim school pretty much every weekday afternoon, and weekend mornings, and also additional “family swim time” in which kids and their parents are allowed in for several hours on both weekdays and weekends. There are signs up asking people to control and supervise their kids, but this does not happen and staff/management so do nothing to enforce it. Among the things I’ve seen in the ~6 months I have been a member: Kids running round the changing rooms unsupervised screaming, kids playing in the women’s steam room, unsupervised kids swimming in the pool, kids splashing, shouting and throwing toys into lanes being used by other swimmers. These issues are not only a nuisance but create safety concerns. I’ve never once seen staff proactively address any of the above. When I pointed out to a staff member that there was an unsupervised kid swimming in the pool with the parent nowhere in sight, he only very grudgingly got up to go and investigate.More annoyingly, the set “family swim time” policy is not adhered to at all, so even if you deliberately plan to come outside that time you cannot count on peace and quiet. People with kids seem to come in any time they feel like on weekends, taking up whole lanes so other swimmers are more crowded at a time when the pool is already busy, and creating noise and disruption. This happens pretty much every single weekend.Despite what they claim, staff absolutely know that all this is happening, these people come right past reception to enter the pool and reception also has a monitor showing a live camera feed of the pool, they simply do not care. When I have politely pointed the issue out, more than one staff member has point blank told me they refuse to enforce their own policy and ask people with kids to leave. This isn’t just 15 mins either side of the allocated time either, it’s an hour or more outside the permitted time.Since I expect to get the stock standard generic response of “please contact us to provide further details” I’ve raised this numerous times with reception staff and also left a written feedback form for management explicitly ticking that I would like them to contact me, and there has been no response or change in the situation. If they want to change their policy to state that kids are now welcome at all times, then they should do so explicitly, in which case I’m sure I am not the only member who would then cancel my membership. But refusing to enforce their own stated rules and putting the onus on members to either grin and bear it or repeatedly ask staff to do their jobs is a terrible and dishonest way to operate. Many/most people come to the gym for some “me time”, not to listen to shrieking/whining kids.

I’ve been a member here since 2013. The St Leonard’s gym used to be excellent and clean however the showers and steam room are noticeably dirty in the last 6 months. The floors are slippery in both steam room and showers. You can visibly see build up of grime in shower stalls. You definitely need to wear things in these areas to avoid slipping, as well as to avoid germs.There’s also a lot less classes across FF gyms, even after COVID. It’s not as bad at St Leonard’s but still disappointing that Freestyle classes are totally gone now.

My wife and I are from Adelaide and recently spent four weeks house sitting for our friends in Lane Cove and wanted to find a gym in the area to keep our fitness up. Well we found one!!! How lucky we were to be able to take advantage of a special deal at Fitness First Platinum St Leonards. $19.95 each for a month suited us perfectly. We were welcomed with smiling, friendly staff who showed us around and registered us as casual members. A special mention must go out to Harry who has made us feel so welcome. His friendly manner and happy greetings are an asset to the gym and he should be commended. The gym itself is well equiped with a variety of equipment but can be quite busy at times. It must be popular!! We would highly recommend this gym if you live in the area or are visiting like us.

Decent gym - but the worst gym etiquette by members and no rules enforced by staff. Weights are never removed from machines and the dumbell rack is a mess, could be easily rectified if staff enforce better etiquette and will make it a more pleasurable experience for members.

For a gym in the north shore, it has everything you need and most staff are friendly and helpful. I always see friendly receptionists talking to customers like mates and that’s a vibe. The equipments are all in good condition and there’s enough space for everything.I just wish there was better parking in the st Leonards area…Recommend this gym overall

Staff were extremely attentive. I had a tour around the buildings and the equipment was clean and well organised. The eclectic selection made me excited to begin working out here. I had one of the staff personally attend to me regarding payment plans. They have a nice discount at the end of each month. The pool was closed temporarily, however it is included in a membership with them. My tour was during rush hour and I had a good idea as to how busy it got. It has a perfect community but is not too busy where you need to be waiting for equipment.

Went to this gym as a first time user on Sunday morning - presented myself to reception and advised them it was my first visit. Receptionist had no interest, without even looking at me just said “everything is upstairs” and waved me on. I had to ask where bathrooms and lockers were as she didn’t even find the care to tell me this. No support or instruction was offered when I realised the lockers cannot be activated with a fitness passport card, so I had to leave my belongings unsecured and hope that no one would take them. I will not be returning and I suggest you look elsewhere if you are looking for a supportive workout environment

Second rate fitness first platinum. Has a lot of space but missing fundamental machines like pec fly and cable row. Steam room basically never working with reception not having a clue when it will be up and running again. For the money may as well go to a more plus fitness or anytime