ZERO Massage & SPA

It’s definitely one of the best spa I have been to. My partner spoiled me with a gift voucher to celebrate my birthday. I am very fussy about massages because I have back pain and very sensitive skin. I need my masseur to ready listen to what I want. The Asian lady who did my massage on the day was fantastic and went beyond my expectations. She told me she had over 5 years experience so she knew exactly what I want. The environment was also clean and welcoming. The spa is a plus. I will definitely go there again and recommend it to my friends and family.

Terrible place - DO NOT GO THERE. My partner and I got a voucher - trying to call up and book a spot was near impossible. The woman could not understand me nor could I understand her, and she spoke in broken English then hung up on me. I had to go in person just to ensure that we were seen and acknowledged and had an appointment booked. All the negative reviews are TRUE. The woman clearly has had NO massage training - she just digs her elbows into you rather than use proper rhythm and care. She kept my partner waiting on the table for about 5-10 minutes whilst I was getting my massage continuously from the man, as though she didn't want to give the whole 60 minutes. Then yes, the clincher, she does leave the room regularly to answer the doorbell and serve other customers. First time I've ever had this during a massage!She said sorry but my partner asked for extra time on the massage after being left just sitting there for 10 minutes in total at different points. She agreed but then never added it on, my partner had to REMIND her, then she scoffed and laughed and looked put out by it. Then she proceeded to do as agreed and my partner said this was the only time she put effort into the massage and it was actually the best 10 minutes of the massage. So clearly the woman knows how to make it worthwhile if she really wants to.On a positive, they have decorated it nicely inside with bamboo etc. The spa bath was a nice touch, relaxing, but there's not enough mats on the floor to soak up wet feet when going to have a shower. The man was a half decent masseuse but we do wonder what training both have had. Both used corny humour to try to make up for what is clearly lacking in the place. It just has the air of unprofessional and if you do go, ask for the man to massage you, not the woman. Walking in and out of a massage as if you don't matter as they already have your money, and then stabbing onto your spine would not be most people's idea of a lovely massage.

She wouldn’t get off her phone, taking calls, walking out repeatedly during the massage, rude, overcharged, scammed, don’t go here

Worst massage I've ever had. The lady clearly has no massage training. She just pressed down with her Elbows and and times jiggled some muscle. No rhythm whatsoever. She was clearly making it up on the spot. My partner had a massage from another lady and his was just as terrible. Would not waste your time going to this place. They also tried to charge us more than the advertised price. Clearly called Zero massage as they have have zero experience in proper massage.

Shocking. Dirty, smelly and massage wasn’t great at all. Turn around and go somewhere else immediately! $85 for half an hour neck and shoulders massage. Apparently this is ‘Sunday rates’. I don’t even want to give this place one star. I felt dirty and the whole vibe was dodgy.

Worst experience I’ve ever had. Was scammed and my belongings went missing!I walked passed this place after struggling to find an open massage place in desperate need of a neck and shoulder massage. No one at the desk. Someone comes out on second press of their bell and I told her I wanted a 30 min neck and shoulder as per the price list (was supposed to be $60) She takes me into a room and I wait 10 or more minutes on the table for her to come back and she enters with the list and a card reader WHILE IM ON THE TABLE UNDRESSED. She then tells me that the massage I wanted isn’t available on Saturdays? And tried to hustle me for a $150 massage for 45 mins….I said no 5 or more times and she wouldn’t take it for an answer, I was so uncomfortable. I told her I can’t afford $150 so she says why not just tap and try? Then I say again no and she says she’ll take it down in price and then enters $175 on the card reader which I managed to see her do. When I called her out on it she said “you peak, you peak” …like she was aware she was caught trying to scam me (I should have left then and there but I was in so much pain and tired I wasn’t able to be too confrontational) in the end she still charged me more than the agreed price and I was so upset cos the massage was horrible and I knew straight away she was not a professional. Dug into my SPINE and now I’m in even more pain than before. And for the record I’m visibly disabled with a mobility aid and absolutely no care was taken.

Got a voucher for my wedding anniversary for a 90 minute massage and spa. 60 minutes full body massage and 30 minutes spa time.Massage was just right, girl asked if I wanted harder or softer but she was just doing it how I like it. Been a hot day it was a little warm in the room but I guess on most days it would be perfect. Some music in the room would be good as well.Room was clean got a bottle of water and some little snacks. Double spa was perfect especially for a 6’2 guy like myself.Will come again and recommend anyone looking for relaxing time

Went here with my friends and we had a great time. Lady in the shop is friendly and the spa was nice. Will definitely come back again.

I got there the place looks great had to wait half an hour for the water to fill up in the spa than sat in the spa for nearly an hour I thought she had forgotten me than gave me a massage 30minutes long it was supposed to be an hour like it said on the voucher than she gave me an ice cream lol had no idea what was going on it could be good place but the lady could not speak English well and no not too happy..

You have no right to assault people for filming on there phone, can't believe police stuck up for her